Senior Customer Success Manager

• Jan 2023 - Present

Customer Success Manager

• Jun 2021 - Jan 2023

-Manages a book of business of 250+ customers, including mid-market brands and agencies like Rare Beauty, Dumb Friends League, WeTravel, Tend, Unqork, Depop, Bergdorf Goodman, and Stash. -Consistently meets and exceeds goals for each quarter, renewing and upselling over $1M to date. Works closely across departments including Sales and Customer Support to ensure a smooth onboarding, Marketing to develop materials for existing customers, SalesOps to improve processes, as well as Product to… Show more -Manages a book of business of 250+ customers, including mid-market brands and agencies like Rare Beauty, Dumb Friends League, WeTravel, Tend, Unqork, Depop, Bergdorf Goodman, and Stash. -Consistently meets and exceeds goals for each quarter, renewing and upselling over $1M to date. Works closely across departments including Sales and Customer Support to ensure a smooth onboarding, Marketing to develop materials for existing customers, SalesOps to improve processes, as well as Product to communicate feature requests and updates. -Participates in the mentorship program offering advice, coaching and support to mentee for 12 months. -Maintains an average NRR of 134% as of the current quarter.

Account Executive

• Sep 2019 - Jun 2021

-Generated over $440,000 in new ARR from notable brands and agencies including Lincoln Center for Performing Arts, Overtime, Philo, ClassPass, Cameo, Away, Hotwire, Self Finance, Death Wish Coffee, and Makovsky. -Managed long-term relationships with prospects over the sales cycle from discovery, demo, negotiations, and commitment. -Worked closely across departments including Account Management and Customer Support to ensure a smooth onboarding

Senior Sales Executive

• Apr 2018 - Aug 2019

-Hired as the first employee to scale non-founder led sales. -Signed on 180+ schools and over $200k in new business. -Consistently maintained an average deal size of $1500 each month, and regularly exceeded quota and expectations. -Hired as the first employee to scale non-founder led sales. -Signed on 180+ schools and over $200k in new business. -Consistently maintained an average deal size of $1500 each month, and regularly exceeded quota and expectations.

Sales Development

• Apr 2017 - May 2018

-Generated outbound calls and emails to fill the sales pipeline and move prospects into a product demonstration. -Performed needs analysis to uncover prospect/client’s needs and expectations. -Actively managed CRM and sales tools for prospects and clients. -Generated outbound calls and emails to fill the sales pipeline and move prospects into a product demonstration. -Performed needs analysis to uncover prospect/client’s needs and expectations. -Actively managed CRM and sales tools for prospects and clients.

Home Supervisor

• Oct 2015 - Aug 2016

-Managed the sales floor throughout the day. -Coached team members on selling strategies and proactive zoning by knowing their individual strengths, and where in the store they would be most productive (register, fitting room, personal styling, etc). -Impacted daily and quarterly sales goals through weekly sales contests, outfit calendars, and incentives which fostered interactive and friendly competition between team members. -Evaluated KPIs through assessing the business… Show more -Managed the sales floor throughout the day. -Coached team members on selling strategies and proactive zoning by knowing their individual strengths, and where in the store they would be most productive (register, fitting room, personal styling, etc). -Impacted daily and quarterly sales goals through weekly sales contests, outfit calendars, and incentives which fostered interactive and friendly competition between team members. -Evaluated KPIs through assessing the business dashboard, and sent clarified reports daily to district managers. Show less -Managed the sales floor throughout the day. -Coached team members on selling strategies and proactive zoning by knowing their individual strengths, and where in the store they would be most productive (register, fitting room, personal styling, etc). -Impacted daily and quarterly sales goals through weekly sales contests, outfit calendars, and incentives which fostered interactive and friendly competition between team members. -Evaluated KPIs through assessing the business… Show more -Managed the sales floor throughout the day. -Coached team members on selling strategies and proactive zoning by knowing their individual strengths, and where in the store they would be most productive (register, fitting room, personal styling, etc). -Impacted daily and quarterly sales goals through weekly sales contests, outfit calendars, and incentives which fostered interactive and friendly competition between team members. -Evaluated KPIs through assessing the business dashboard, and sent clarified reports daily to district managers. Show less

Sales Consultant

• Feb 2015 - Oct 2015

-Maintained an average transaction size that was 7% higher than company average. -Sold over 100k of men’s apparel and accessories. -Built and fostered a nationwide book of business with over 200 members through self-sourcing, referrals, and leads. -Ranked in the top 20% of tenure. -Drove independent B2C sales through setting daily goals, attending networking events, and planning trunk shows in high target areas in Chicago. -Mentored summer interns and partnered with other team… Show more -Maintained an average transaction size that was 7% higher than company average. -Sold over 100k of men’s apparel and accessories. -Built and fostered a nationwide book of business with over 200 members through self-sourcing, referrals, and leads. -Ranked in the top 20% of tenure. -Drove independent B2C sales through setting daily goals, attending networking events, and planning trunk shows in high target areas in Chicago. -Mentored summer interns and partnered with other team members to develop daily goals and fun sales situations. Show less -Maintained an average transaction size that was 7% higher than company average. -Sold over 100k of men’s apparel and accessories. -Built and fostered a nationwide book of business with over 200 members through self-sourcing, referrals, and leads. -Ranked in the top 20% of tenure. -Drove independent B2C sales through setting daily goals, attending networking events, and planning trunk shows in high target areas in Chicago. -Mentored summer interns and partnered with other team… Show more -Maintained an average transaction size that was 7% higher than company average. -Sold over 100k of men’s apparel and accessories. -Built and fostered a nationwide book of business with over 200 members through self-sourcing, referrals, and leads. -Ranked in the top 20% of tenure. -Drove independent B2C sales through setting daily goals, attending networking events, and planning trunk shows in high target areas in Chicago. -Mentored summer interns and partnered with other team members to develop daily goals and fun sales situations. Show less

Events Intern

• Jun 2013 - Aug 2013

Intern/Research Assistant

• May 2012 - Aug 2012

-Collaborated with other team members to plan company events for the preview of sophisticated organizational development training materials. -Compiled lists of potential clients and integrated them into the company database. -Attended REACH! Summit in Park City, UT, and participated in events that advanced the global outreach and collaboration of sales teams from around the world. -Refined database by removing outdated information, and replacing with updated client contacts. -Collaborated with other team members to plan company events for the preview of sophisticated organizational development training materials. -Compiled lists of potential clients and integrated them into the company database. -Attended REACH! Summit in Park City, UT, and participated in events that advanced the global outreach and collaboration of sales teams from around the world. -Refined database by removing outdated information, and replacing with updated client contacts.