Senior Business Analyst

• Apr 2022 - Present

Senior Business Analyst

• Feb 2019 - Mar 2022

Business Analyst - Agile

• Apr 2016 - Apr 2018

Drove outstanding results for the PLCC and HOLA projects, (online customer portals to apply for Personal Loans and Home Loans respectively), coordinating with a team of 22 cross-functional employees in multiple geographic locations to deliver on all goals. Maintained organisational coordination in a dynamic agile environment, the roles were less defined, including handling Business Impact Assessment and obtaining sign-offs through effective relationship building and excellent stakeholder management. Guaranteed developers had adequate story cards for each sprint, and solved complex problems to remove any project roadblocks. Identified and resolved several key risks during the Impact Assessment, including the critical gap (Lead Generation) within just 1 month.

Business Analyst - Waterfall

• Jun 2014 - Mar 2016

Maintained the best possible support for vital efforts, including Global Card Prepaid (moving to a new prepaid vendor – VPS to Access cards), Basel II (regulatory project pertaining to minimum capital requirements for banks), and ACDD (Australian customer due diligence (AUSTRAC)), coordinating with dozens of diverse employees within the project, internal departments including compliance, AML, CTF, Fraud, Risk, Operations and external regulatory bodies such as Card Schemes. Utilized waterfall project methodology to facilitate workshops and interviews with impacted business units, establishing constructive alliances and promoting continuous processes improvement.

Business Analyst

• Apr 2010 - Jun 2014

Offered superlative business support and platform management for the consumer cards & unsecured lending business and associated products/platforms, with efforts positively impacting new revenue. Revamped efforts to aid the entire consumer cards portfolio, commercial cards, ANZ Assured, Personal Loans, and internal projects which involved budgets of <$1M and external projects of a budget of <$10M. Elicited campaign requirements of marketing managers in Product, Acquisition, Cross-Sell and Portfolio Management teams, delivering unique insights to improve project return on investment and substantially reduce project risks.

Project Manager

• Jun 2008 - Apr 2010

Responsible for end to end operations of various flooring projects in Melbourne. Inventory Management | Rostering | Client Relations | On-site Supervision | OH&S and WorkSafe Compliance Responsible for end to end operations of various flooring projects in Melbourne. Inventory Management | Rostering | Client Relations | On-site Supervision | OH&S and WorkSafe Compliance

Card Retention Consultant

• Sep 2002 - Jun 2008