Experience

Chams Holdco

• IT Services and IT Consulting
• 100 - 200 Employee

• • Aug 2021 - Present

  • Oversee other Product Managers to ensure success of all products under your purview• Translate product strategy into detailed requirements and prototypes, manage developmentand execution• Create buy-in for product vision with both internal and external stakeholders • Gain a deep understanding of customer experience, identify and fill product gaps• Develop product pricing and positioning strategies to meet revenue and profitability goals• Evaluate promotional plans to ensure that they are consistent with product line strategy and themessage is effectively conveyed• Generate sales leads/opportunities that can be converted to sales and revenue/profit• Liaise with customers for feedback on services rendered and ensure that issues are promptlyescalated and/or addressed and discuss how to improve service rendered• Identify and configure new opportunities by continuously evaluating Product Innovation todevelop or adapt products and solutions that address customers’ needs across chosen andapplicable industry segments• Analyze sales performance results for designated products and develop tactical initiatives tobridge identified gaps• Communicate customer requirements to the Tech Support Team and work with them to ensurethat products are delivered to customer requirements and in line with agreed terms• Ensure that sales staff are provided with relevant training and development support to ensureincrease in product knowledge and service standards• Continuously undertake competitor analyses and present to management - Gather relevantinformation about competitors, potential opportunities and major projects in the field throughdifferent marketing research techniques• Provide input into the planning and modelling of products as well as research on new marketsegments and market penetration• Specify market requirements for current and future products by conducting market researchsupported by on-going visits to customers and potential prospects Show less

• • Aug 2021 - Dec 2021

  ❖ Defined the product strategy, roadmap and coordinated design meetings across various internal teams.❖ Established criteria for each milestone within the product roadmap as means to measure developmental progress.❖ Conceptualized and deployed enhanced product features and optimized implementation for use in marketing strategies.❖ Reduced product downtime 50% by inspecting the various dependencies for quality, bugs and adherence to client requirements.❖ Defined and analyzed various metrics to measure product performance.❖ Carried out A/B testing and UX research towards improving customer experience on product journey.❖ Helped scale product reach by 40% by increasing the B2B2C clientele and services offerings.❖ Spearheaded collaborative efforts with digital marketing agencies to bring products to market.❖ Delivered MRD and PRDs with prioritized features and corresponding justification❖ Work with external third parties to assess partnerships and licensing opportunities.❖ Run beta and pilot programs with early-stage products and samples.❖ Create and own roadmap; prioritize initiatives according to aggregate needs, with defensible reasoning that aligns with stakeholders.❖ Energize the design and engineering teams.❖ Monitor and communicate updates on product priorities to internal and external stakeholders❖ Document ideas and plans; be the face of the product working directly with partners and our users❖ Draw out feedback from our users on their experience with using our existing products Show less



ALAT by Wema

• Nigeria
• Financial Services
• 200 - 300 Employee

• Head, Digital Sales and Support

  • Jan 2020 - Jul 2021

  • Develop product maps and implementation strategies • Drive the digital platforms of the bank from account opening, collection of cards, on-boarding on our USSD and mobile banking platforms and ensuring the customer carries out a transaction on either of our digital platforms. • Create sustainable, ongoing value by leading and influencing human-centered design using individual-level data and analytics to drive new customer acquisition • Ensure product growth in terms of market mindshare and revenue targets. • Hit the ground running to successfully execute on strategies that achieve sales targets, expand our client base and own/exceed annual quarterly growth targets. • Maintain and strengthen key client relationships • Drive digital as a channel of choice taking full responsibility for all digital sales content, sales activity, and capability delivery. • Champion the role of digital in all sales, service, retention, and communication activity and build an understanding of digital opportunities throughout the enterprise • Responsible for building and socializing sales/service metrics to run the digital business. • Setup monthly and quarterly meetings to communicate digital business performance• Maintain knowledge of latest digital opportunities and trends in customer interaction with digital technology and inspire the organization with those possibilities • Demonstrate fluency and thought leadership in the digital space by educating internal staff and clients on the power of our digital platforms • Monitor daily operations of Alternate Channels and identify improvement areas for reengineering to ensure delivery of efficient and high quality service to customers Show less



ALAT by Wema – Africa’s First Fully Digital Bank

• Lagos State, Nigeria

• Product Manager – Payment and APIs

  • Jan 2019 - Dec 2020

  ALAT by Wema – Africa’s First Fully Digital Bank Product Manager – Payment and APIs Managed all payment products which contributed 80% of the team’s revenue. Grew net income by about 122% from 290milliom to 2.9billion over a 12month period across all the payment products.  Increased monthly average transacting customers from 215,000 to 1.2million.  Led and collaborated with a scrum team of engineers, designers, QA engineers to build and launch products/features across payments, savings, loans, onboarding and built a cloud-based version of mobile & web-based application using agile/scrum methodologies. Managed and supported the virtual account generation service which currently serves fintech startups like Flutterwave, Piggyvest, Opay etc. for funds collection. Optimized user experience which garnered 99% positive feedback from users. Managed backlogs and prioritized product features based on product strategy. Translated high level business and customer requirements into specific and actionable PRDs and user stories for development. PROJECTS Platform APIs Developed, managed and provided support for payment platform APIs which all the bank’s digital channels (Mobile banking app, Business banking, USSD, Agency banking and 3rd parties) are connected to. This led to a reduction in Time to Market (TTM) across all channels by about 50% and an overall decrease in development time by about 50% leading to faster revenue optimization. ALAT Pay – An online payment gateway Developed the product requirement, handled all product documentation and research which laid the foundation for the product development That included: Merchant/Business Website Payment plugin for all available payment methods Integration with Fraud monitoring tool Support Portal Led the development team which includes engineers, designers, QA engineers and stakeholders’ management across the organization. Show less



ALAT by Wema

• Nigeria
• Financial Services
• 200 - 300 Employee

• • Mar 2018 - Jan 2019

  Customer Insight, Engagement and Analytics; 03/2018 till date• Evaluate the performance of our customer acquisition channels providing insights and recommendations • Provide reporting and analytics to our inside sales team making recommendations to improve performance with our most valuable customers • Analyze and report on the performance of our membership programs including the effectiveness of the enrollment channels into those programs • Partner with the customer sales and marketing teams in the development of annual and long-range plans • Perform ad-hoc analytics to support plans and initiatives • Manage the monthly forecasting for the teams supported including projections on KPI’s for the customer file • Publish actionable weekly and monthly reporting and analysis, including presenting to • Identify opportunities to standardize processes and reporting activities• Head the activation team that handles storm activities across the Bank Show less

• • Mar 2017 - Feb 2018

  • Identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth • Create buy-in for the product vision both internally and with key external partners • Co-lead the launch of the first digital bank in Nigeria • Developed an end-to-end digital lending process – over N1b disbursed in 3 months • Developed the Pay Day loan product – over N200million disbursed to more than 800 customers in 2weeks after product launch • Revamped the express credit facility (changed to business support facility; an unsecured lending for SMEs), over N1b’n disbursed in first 6 months of launch • Research and analyze industry standard of different lending products and other value-added services, authored recommendation papers, and ensured implementation of value improvements in line with benchmarking reports and standards • Gather and analyze data and invented a detailed monthly metric report for each SBUs, which included strategic recommendations • Translate product strategy into detailed requirements and prototypes • Scope and prioritize activities based on business and customer impact • Work closely with engineering teams to deliver with quick time-to-market and optimal resource Show less



Wema Bank Plc.

• Nigeria
• Banking
• 700 & Above Employee

• Product Manager

  • Jan 2012 - Feb 2017

  • Optimizing market product development and implementing business plans for market penetration • Improving existing products with new features and benefits in line with market trends • Identifying trends, opportunities, threats affecting products and curtailing threats • Reviewing regularly the portfolio of Accounts against plan, target market needs for product profitability, improvements and optimization • Assigning business and revenue targets to regions/networks & branches, monitor their performance and ensuring a high level of customer service • Organize Campus/Tertiary storm activations across the country • Drive digital onboarding and activation across cluster points • Drive Tier One account activation and onboarding via our Agent Banking Platform • Providing performance reports on various products according to regions/networks & branches • Obtaining information on competing products - features, fees, marketing strategy and proposing improvement of assigned liability products • Monitoring and reporting bank wide performance of accounts • Facilitating bank wide and regional training for all commercial and consumer banking teams on accounts and increasing effective sales result bank wide • Driving Bank wide achievement of result Show less



SARO AGROSCIENCES

• LAGOS, NIGERIA.

• TREASURY OPERATIONS OFFICER

  • Jul 2011 - Dec 2011

  • Collected and documented reports for all Saro companies • Prepared a receipt and payment summary in an orderly manner • Handled data capture and record keeping and bank charges and reconciliation • Reviewed accuracy of all bank charges daily • Reported on all bank charges vis a vis budget of all companies • Oversaw bank reconciliation of all accounts for Nigeria, Ghana and all domiciliary accounts • Collected and documented reports for all Saro companies • Prepared a receipt and payment summary in an orderly manner • Handled data capture and record keeping and bank charges and reconciliation • Reviewed accuracy of all bank charges daily • Reported on all bank charges vis a vis budget of all companies • Oversaw bank reconciliation of all accounts for Nigeria, Ghana and all domiciliary accounts



Capital Express

• Lagos, Nigeria

• Financial Planner

  • Mar 2008 - Jun 2011

  • Initiated and implemented financial plans for individuals, businesses, and organizations, tax and investment strategies, securities, insurance, pension plans, and real estate • Interfaced with client and determined client's assets, liabilities, cash flow, insurance coverage, tax status, and financial objectives • Analyzed client's financial status and developed financial plan based on analysis of data, and discussed financial options with client • Implemented plan selected by client, and revised plan based on modified needs of client and changes in investment market • Sold insurance to clients, and recommended amount and type of coverage Show less



Superscreen Television

• Lagos, Nigeria

• Accountant

  • Nov 2009 - Feb 2011

  • Prepared profit and loss statement and monthly closing and cost accounting report • Monitored and reviewed accounting and related system reports for accuracy and completeness • Documented fixed asset schedule, and reviewed budget, revenue, expenses, payroll entries • Analyzed revenue and expenditure trends, recommended appropriate budget levels, and ensured expenditure control • Reconciled bank statements and cash book and prepared salary payroll • Liaised with internal and external auditors in completing audits • Supervised the day to day records of all financial transactions made Keep records of analysis of receivables Show less