Experience

Paycraft Systems Limited

• Financial Services
• 1 - 100 Employee

• Product support

  • Nov 2021 - Present

  Created and compiled product feature documentation, data sheets for clients for in-house troubleshooting and support, enabling client technical teams to be able to support their infrastructure and escalate only when necessary. Provided application support to clients on the company’s SaaS(Software as a Service) platform and standalone platforms, providing training and walkthroughs to help the clients get the best out of their platform. Created and compiled product feature documentation, data sheets for clients for in-house troubleshooting and support, enabling client technical teams to be able to support their infrastructure and escalate only when necessary. Provided application support to clients on the company’s SaaS(Software as a Service) platform and standalone platforms, providing training and walkthroughs to help the clients get the best out of their platform.



Side Hustle

• Nigeria
• Education
• 400 - 500 Employee

• Product Designer

  • Apr 2022 - Jul 2022

  Growing my career through a series of bootcamps, training sessions, and seminars, learning more about the UI/UX ecosystem, building a strong design thinking habit and becoming a better product designer. Growing my career through a series of bootcamps, training sessions, and seminars, learning more about the UI/UX ecosystem, building a strong design thinking habit and becoming a better product designer.



Best Choice Cosmetics and Fragrance

• Nigeria

• Customer Service Support / Sales Representative

  • Oct 2020 - Jan 2021

  Served as the business customer service support personnel, receiving calls and helping customers get the best out of products purchased, answer their questions and serve as the intermediary to the core business through customer feedback collation, sales drive for new products, and on occasion making cold calls to customers. As the voice of support, customer confidence helped me successfully drive sales up and meet my monthly quota. I developed a simple customer information system using Google Sheets, and made that a repository for the business to be able to reach customers without hassles. This initiative helped drive the company from a manual operational process to current digital techniques. I kept customers updated on both current and new products through newsletter creation and dissemination, bulk SMS service to help deliver crucial information to customers, and keep them happy by solving their problems. Show less



Geosys Nigeria Limited

• Survey Engineer

  • Aug 2018 - Jan 2019

  As an intern, I was introduced to GeoSpatial tools such as AutoCad and ArcGis, learnt how to install and maintain for clients, creating contours using the surfer software. This helped boost my exposure in using technology to solve a variety of problems. Other responsibilities include: Sun Printing of cadastral plan Drawing of cadastral plan using Autocad Site inspection Downloading of data using total station Sand filling Dredging land reclamation project Imagery interpretation of maps using GPS and Google earth[Photogrammetry] Show less