Opeoluwa Bankole

at First City Monument Bank Limited
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Contact Information
us****@****om
(386) 825-5501
Location
Lagos State, Nigeria, NG

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Bio

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Experience

  • First City Monument Bank Limited
    • Banking
    • 700 & Above Employee
      • May 2021 - Present

      Managing the telesales team and assisting junior staff.Monitoring the performance of the sales team.Maintaining customer relationships.Handling escalated customer complaints.

      • Jul 2015 - May 2021

      Listening to customer concerns and providing information, answers, or responses.Obtaining and correctly recording customer information.Reviewing and making changes to customer accounts.Handling customer complaints and processing returns effectively.Keeping records of customer interactions.Identifying opportunities to up-sell other products and services.

  • Diamond Bank Plc
    • Nigeria
    • Financial Services
    • 700 & Above Employee
    • Direct Sales Agent
      • May 2015 - Jul 2015

Education

  • Federal Polytechnic, Ilaro, Ogun State
    Higher National Diploma, Business Administration
    2011 - 2013
  • Nigeria French Language Village, Ajara, Badagry, Lagos
    Diploma, French Language
    2011 - 2011
  • Federal Polytechnic, Ilaro, Ogun State
    National Diploma, Business Administration
    2008 - 2010

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