Experience

Telinno Consulting Limited

• Telecommunications
• 100 - 200 Employee

• Information Technology Support Officer

  • May 2018 - Present

  1. Monitoring and maintaining computer systems and networks 2. Providing remote support to other Opcos via Team Viewer or using Any Desk application 3. Setting up new user's accounts and profiles, dealing with password issues and Microsoft Office suites. 4. Walking members of staff through set up procedures or to resolve issues, either face-to-face or over the phone 1. Monitoring and maintaining computer systems and networks 2. Providing remote support to other Opcos via Team Viewer or using Any Desk application 3. Setting up new user's accounts and profiles, dealing with password issues and Microsoft Office suites. 4. Walking members of staff through set up procedures or to resolve issues, either face-to-face or over the phone



JooMedia

• Surulere, Lagos

• Freelance Web and UI Designer / IT Support

  • Sep 2014 - Present

  1. Liaising closely with a customer or client at the design stage. 2. Creating contents that converts visitors to purchaser 3. Providing telephone and remote support using team-viewer 1. Liaising closely with a customer or client at the design stage. 2. Creating contents that converts visitors to purchaser 3. Providing telephone and remote support using team-viewer



Etisalat Nigeria

• Nigeria
• Telecommunications
• 700 & Above Employee

• Customer Service Representative

  • Jun 2016 - May 2018

  Handling of outbound , inbound calls and providing support to customers with specific enquiries. Attempting to resolve all enquires on first contact with the caller. Handling of outbound , inbound calls and providing support to customers with specific enquiries. Attempting to resolve all enquires on first contact with the caller.



MTN Nigeria

• Nigeria
• Telecommunications
• 700 & Above Employee

• Customer Relations Officer

  • Jan 2016 - Mar 2016

  Dealing with customers queries, requests and complaints Dealing with irate customers Handling of outbound calls and providing support to cost omers with specific enquiries Extensive customer facing experience Providing technical supports for colleague Dealing with customers queries, requests and complaints Dealing with irate customers Handling of outbound calls and providing support to cost omers with specific enquiries Extensive customer facing experience Providing technical supports for colleague



VConnect.com

• Nigeria
• Information Technology & Services
• 1 - 100 Employee

• IT support / Customer Service Representative

  • Aug 2012 - Sep 2014

  Troubleshooting technical problems and implementing solutions Responsible for the fast and accurate troubleshooting of reported faults on Kiosks Keeping track of advert playlists on Kiosks Attempting to resolve all enquiries on first contact with caller Answering incoming calls from clients, processing emails and logging calls. Escalating and identify any critical issues Troubleshooting technical problems and implementing solutions Responsible for the fast and accurate troubleshooting of reported faults on Kiosks Keeping track of advert playlists on Kiosks Attempting to resolve all enquiries on first contact with caller Answering incoming calls from clients, processing emails and logging calls. Escalating and identify any critical issues



Dalot ICT College

• Ijebu Ode, Ogun State

• Instructor

  • Jan 2011 - Dec 2011



Tai Solarin University of Education Elearning Center

• Ijebu Ode,Ogun state

• System Support

  • Jan 2005 - Apr 2006