Storage Infrastructure Specialist

• Mar 2016 - Present

Systems Administrator

• Feb 2013 - Feb 2016

Intersect is an eResearch organisation, which closely works with researchers of Australian universities, health, science and research organisations including those in overseas. It provides high value for its members & customers, and demonstrates excellence on a global scale. It provides solutions for storage (Space), high-speed data transfer and processing, High Performance Computing (Super Computing), cloud computing, application development and many other ICT services to enable researches.In this role, I enjoy working in mix of BAU (business as usual) tasks and exciting cutting-edge technology related infrastructure deployment projects as they are commissioned. Also actively involve in development projects in agile environment.In a nutshell, I work with awesome infrastructure team to manage server farm, private and public cloud, and enterprise grade storage to enable big data science and research projects.# Provision QA / Staging / Production virtual machines for development projects# Administer / maintain multi-tiered storage infrastructure# Provision large scale storage for individual and institutional customers to store and to feed data to the super computer# Provision virtual machines and deploy applications using configuration management tool, such as Puppet# Provide support to university researches to effectively use Intersect’s products and solutions# Work closely with infrastructure team of universities, health and research organisations# Backup / Restore (DRP)# Patch systems for any vulnerabilities # Purchase (source) software / hardware. Work with vendors.# Prepare report on resource utilisation / availability etc.# Incident management / change management

Linux Systems Engineer

• Dec 2012 - Feb 2013

Much of the client base is big enterprises, tier-1 corporate and governmental; where it offers solution in cloud infrastructure automation, configuration management, monitoring systems, access & identity management, infrastructure management. It also offers its own RPM based BastionLinux ™ which is 100% compatible with Fedora, Redhat Linux. In this role, I am responsible in supporting clients based on helpdesk tickets, working with engineers in designing and developing solutions and integrating new products with its flagship product BastionLinux ™. Configuration management - Chef (Opscode), System monitoring using Zope, Plone, Zenoss, Splunk, LAMP stack, Asterisk / Digium VoIP Administration, LastBastion Linux, Fedora, Redhat, CentOS, Solaris, Python, Ruby, Perl, Directory 389 (LDAP).

Systems / Network Analyst

• Jun 2011 - Nov 2012

The availability of network is extremely crucial in running the business as all students rely on intranet (Microsoft SharePoint) and all staffs including the international marketing division heavily rely on the internet for business. All computers, network, printers are required to have 99.99% availability. Also, responsible in identifying and suggesting the management on the latest technologies that are more robust and smarter in helping the business and at the same time, helping in reducing the total cost of ownership. # Configure, maintain and optimise Redhat Linux server for Moodle LMS hosting # Monitor servers using Zabbix opensource monitoring tool # Configure VMware ESX server where all servers are hosted in virtualised environment # Configuring Cisco router and switches and maintaining security # Help management in requirement gathering and suggesting solutions # Oversee college website for security and availability # Administer Active Directory (in Server 2008) and deploy applications to client machines.

Blackboard / Moodle LMS Administrator

• May 2009 - May 2011

Administrating the Blackboard and Moodle Learning Management System (LMS) to smoothly run the face to face and distance learning of business and IT courses in the organisation. Responsible in supporting 2000+ students and 100+ lecturers and staff. It was crucial to respond to any trouble tickets as soon as humanly possible. More importantly, it was crucial to optimise the hosting server, maintain backup of resources and users. # Provide support to users over the phone, email and in person # Optimise the CentOS Linux where Moodle was hosted # Monitor the server system using Nagios monitoring system. # Generate and retain log reports, backups of resources and user details # Maintain security using IPTable and firewall systems.

Cisco VoIP Helpdesk Support (Casual)

• Nov 2010 - Jan 2011

Worked as Casual Cisco IPTel Support Person where I represented Telstra to Commonwealth Bank of Australia during the Cisco IP Telephone deployment project throughout the corporate offices of the bank. It was critical to finish the work within the weekend window of time for uninterrupted telephone service where finishing work in given time was very important. # Removing existing (old) phone sets # Installing and configuring the Cisco IP phones during the weekend # Supporting the staffs on weekdays (walking on floor) # Raising trouble ticket # Escalating unsolved troubles / issues # Closing the solved issues and update records

Web Developer

• Mar 2008 - Apr 2009

During this time, I worked as freelance web developer to support my university study. I worked from home where I designed websites from scratch and also used the renowned content management systems, such as Joomla, Wordpress, Drupal and related plug-in to fulfill the requirements of clients. During this time, I worked as freelance web developer to support my university study. I worked from home where I designed websites from scratch and also used the renowned content management systems, such as Joomla, Wordpress, Drupal and related plug-in to fulfill the requirements of clients.

Web Server Administrator / Developer

• Jan 2004 - Jan 2008

Worked as web server administrator where, I was responsible to manage the hosting server for more than 300 clients / domains. Also, I was required to register and renew domain names from different registrars, such as Godaddy.com, Yahoo.com, NameSecure.com. It was very important to work closely with development team to finish the projects in timely fashion. # Create hosting packages, add accounts # Optimise server, generate usage reports # Configure domains, sub-domains, MX,CNAME, DNS records # Interact with clients to understand their need # Design, configure hosting plans based on clients’ requirements # Host websites and troubleshoot any issues # Integrate e-commerce websites with payment merchant (2CO.COM)