Senior Underwriter

• Mar 2021 - Present

Risk Underwriter

• Sep 2018 - Mar 2021

Deciding on credit limit requests consistently, within response time included in Risk Business Model. Monitoring risk exposure, trade sector evolution and action plans. Requesting further information to Risk office, according to Information Quality Standards. Making contributions to support Commercial team in steering customers loss ratio and implementing necessary actions to ensure or restore profitability of portfolio. Responsible for a dedicated customers portfolio, steering it and providing a pro-active service level, according to policyholder classification. Meeting regularly with customers and brokers. Organising telephone conferences. Taking responsibility in projects and initiatives. Show less

Credit Operations Underwriter

• Oct 2017 - Sep 2018

Processed manual referrals by reviewing customer accounts and credit reports in line with company policies, legislation and SLAs. Carried out credit assessment and on-boarding of new retailers by reviewing financial statements, customer reviews and other financial reports such as Creditsafe and Smartsearch. Identified, recorded and reported fraud investigations with experience of working with CIFAS and credit reference agencies such as Experian and Call Credit. Responded to customer and retailer credit queries by email or over the phone. Show less

Credit Underwriter

• May 2017 - Sep 2017

Evaluated financial statements, credit reports and historical trends to arrive at approve, decline or request further information decisions. Collaborated with stakeholders in resolving UK and Irish referrals and supported the implementation of appropriate strategies to enable sales to grow while managing credit risk. Provided analytical support to financial processes; implemented automated risk strategies and bad debt forecasting models; and monitored credit application scorecards. Gained understanding of underwriting specialised loans such as Broker Advanced Overriders and assessing Broker risk weighted exposures. Helped to analyse large deal cases and provided commercial-based recommendations. Show less

Deputy Manager

• Oct 2016 - Apr 2017

Provided training, coaching and support to Associates to treat customers fairly; provided quality service to customers; ensured accomplishment of customer service targets and performance goals. Championed positive values of teamwork, expertise, valuing people, customer outcomes, empowerment and recognition.

Intermediary Associate

• Sep 2016 - Oct 2016

Assisted with both Personal and Commercial loans administration, reconciled brokers' bordereaux statements, collaborated with Change Analysts to deliver on Contact Centre Transformation (CCT) Project which was a huge success!

Customer Services Associate

• Jun 2015 - Aug 2016

Drove resolution of internal and external customers' enquiries over the phone and in writing. Contributed to overall customer services strategy and operational deliverables by consistently surpassing targets in a fast paced professional environment.

Deputy General Manager

• Mar 2012 - Dec 2014

Spearheaded the preparation and presentation of tax audit reports, financial statements, project risk assessments, sensitivity analyses, feasibility and viability reports. Drove implementation of Enterprise Risk Management framework which resulted in significant business savings. Spearheaded the preparation and presentation of tax audit reports, financial statements, project risk assessments, sensitivity analyses, feasibility and viability reports. Drove implementation of Enterprise Risk Management framework which resulted in significant business savings.

Business Partner, Enterprise Risk Management

• Oct 2009 - Feb 2012

Conducted inspections on both corporate and industrial premises and produced risk assessment reports. Advised on enhancing strategic risk awareness in the areas of Enterprise Risk Management and Business Continuity Plans. Improved the organization and delivery of services on a cross-section of complex projects. Conducted inspections on both corporate and industrial premises and produced risk assessment reports. Advised on enhancing strategic risk awareness in the areas of Enterprise Risk Management and Business Continuity Plans. Improved the organization and delivery of services on a cross-section of complex projects.

Treasury Risk Analyst

• Nov 2007 - Sep 2009

Generated treasury reports and Management Information for the EXCO; Maintained records of movements in treasury bills, bonds and other money market instruments; Maintained an up-to-date log of risk incidents and provided appropriate updates and timely commentaries. Generated treasury reports and Management Information for the EXCO; Maintained records of movements in treasury bills, bonds and other money market instruments; Maintained an up-to-date log of risk incidents and provided appropriate updates and timely commentaries.