Experience

Dorsett Singapore

• Singapore
• Hospitality
• 1 - 100 Employee

• Duty Manager

  • Mar 2016 - Present

  Manage, supervise and coordinate the daily operation of the hotel and ensure that all procedures are performed. Plan, prepare and conduct ongoing training and staff development on a regular basis. Conduct Performance appraisals. Handle Guest complaints or incidents/accidents. Respond to emergency calls, fire alarm, power failure and medical attention and co-ordinate with respective departments. Writing of reports. Assist with check in, check out, cashiering, concierge duties and other services to ensure guest comfort and satisfaction. Night audit, roster planning, assign meal breaks, ensure staffs are well taken care of and challenges are looked after, providing guidance and being a role model. Show less

• Concierge

  • Mar 2015 - Mar 2016

  Concierge duties, arrangement of transfers, tours and Packages, submitting e-procurement, Guest Services, taking care of bell team, roster planning and assisting VIP Rooms.

• Dorsett Representative- Senior Dorsett Representative

  • Mar 2013 - Mar 2015

  (Pre-opening Team) Front Office operations - Check in, Check Out, Guest services, Cashiering, Room Assignment, Roster planning, training, Up-Selling, Inventory