Experience

IBM Consulting

• IT Services and IT Consulting
• 100 - 200 Employee

• Head of Application Governance - Alstom (ex-BT)

  • Apr 2018 - Present



BOMBARDIER

• Canada
• Aviation and Aerospace Component Manufacturing
• 700 & Above Employee

• Global ERP Application Manager and Service Manager

  • Aug 2015 - Present



SC Johnson

• United States
• Manufacturing
• 700 & Above Employee

• Manager, Infrasructure

  • Feb 2014 - Jun 2014

  Managing and implementation of the Service Request Management module in ServiceNow as part of a transformation project. - Implementing ITIL processes as Process Owner for Service Request Management for transformation project• Leading a team of SC Johnson and HCL employees• Managing the communication with different stakeholders• Design and implement pilot service requests in ServiceNow• Creation of Training material• Handover into operations Managing and implementation of the Service Request Management module in ServiceNow as part of a transformation project. - Implementing ITIL processes as Process Owner for Service Request Management for transformation project• Leading a team of SC Johnson and HCL employees• Managing the communication with different stakeholders• Design and implement pilot service requests in ServiceNow• Creation of Training material• Handover into operations



CSC

• United States
• Information Technology & Services
• 700 & Above Employee

• Service Delivery Manager

  • Mar 2010 - Jul 2013

  Managing APAC Baseline Revenue: $6M USD per annual prior project workManaging service delivery for a global company for all sites in South Asia and operations for Asia Pacific• Establishes a partnership with customer management, project sponsors and supporting personnel• Escalation point for service delivery related issues both from customer, CSC and 3rd party vendors• Develop forecasts and plans for services, monitors the service execution• Monitor and manage day to day operation and client satisfaction• Work with all levels of management and cross functional teams globally and locally• Manage and support the account by managing appropriate client relationships and expectation for business expansions• Vendor management for 3rd party support• Assist global management on process improvement and problem solving.

• Regional Application Solution Manager

  • 2004 - Jul 2013

  • Establishes a partnership with client project sponsor and supporting personnel• Develop forecasts and plans for application services• Develop, implement and maintain project schedules, budgets and deliverables for multiple sites• Monitor and manage project delivery and client satisfaction• Work with all levels of management and cross functional teams globally and locally• Manage and support the account director by managing appropriate client relationships• Involved in infrastructure projects related to supported applications• Managing the technical support teamManaging the client demands (preparing quotes, and project plans)• Working with technical experts to create solution proposals• Being single point of contact for internal and external clients



AE Computer Systems/ MSC Consulting Pte Ltd

• ERP Project Manager/ Qualtiy Manager

  • Feb 2000 - Jul 2004

  • Technical Support for ACCPAC ERP System and Microsoft Dynamics Navision• Project Implementation for ACCPAC ERP System and Microsoft Business Dynamics – Navision using the full cycle of SDLC for the project management• Assist Technical Manager to oversee the operations for the Technical Support Department.• Lead the Company ISO 9001 Committee as a Management Representative and Quality Manager • Technical Support for ACCPAC ERP System and Microsoft Dynamics Navision• Project Implementation for ACCPAC ERP System and Microsoft Business Dynamics – Navision using the full cycle of SDLC for the project management• Assist Technical Manager to oversee the operations for the Technical Support Department.• Lead the Company ISO 9001 Committee as a Management Representative and Quality Manager