Scrum Leader Chapter Lead

• Oct 2021 - Present

Scrum Leader

• Jun 2021 - Present

Digital Scrum Master / PM - Member Experience

• Jan 2020 - Jun 2021

Regulatory Delivery PM

• Feb 2019 - Oct 2019

• Managing the planning and delivery of the new SCA regulation as part of PSD2 into the Pay+ app• Managing the planning and delivery of Marketing Preferences updates into the app as part of GDPR• Creating and coordinating the SCA roadmap and Agile release schedule• Owning the reporting and governance process for SCA into the wider Tesco Bank and Tesco Group structure• Coordination of project resources – solution architects, UX, third party suppliers • Production and ownership of project artefacts: RAID logs, SharePoint, status and summary reports, communication and minutes, project plans in a volatile and ambiguous • Complex stakeholder managements across Pay+, Tesco Bank, Tesco Group and third parties including issuing banks, card schemes and payment acquirer up to MD level

Transformation Manager

• Sep 2016 - Dec 2018

Responsible for the Digital transformation roadmap for new business, key regulatory changes and change management; ensuring alignment with Digital strategy, and delivery to requirements, time and budget.Recent achievements: 1. Successfully managed the Digital delivery of the ICO’s GDPR regulatory change across multiple platforms2. Implemented a customer-facing Digital communications strategy for GDPR to achieve call reduction and minimise disruption to day-to-day business operations3. Defined the Digital support model alongside principal BA and assisted in the training of relevant teams for OFCOM and GDPR adoption4. Successfully managed the Digital delivery of key OFCOM initiatives including ASA pricing and speed changes from concept to warranty- Responsible for delivery of the new business roadmap; linking project delivery and solution strategy- Managing programmes under the new business portfolio ensuring all business impacts, dependencies, risks, issues and contingencies are identified, tracked and actioned- Identifying, managing, tracking and monitoring delivery through appropriate governance boards and delivery lifecycles - Working closely with the wider Digital team, Care, Online Sales and Marketing to design and deliver best-in-class capabilities to enhance the customer experience online. - Communicating the NB strategy, roadmap and delivery approaches to ensure alignment of stakeholders- Promoting and initiating online experience improvements by leveraging domain expertise and exploiting the full capabilities of Virgin Media's systems- Working with technology to ensure online strategic needs are correctly reflected in technology strategy- Briefing change into technology and working with development, test and support teams to ensure quality delivery, to time and budget. - Validate quality of deliverables from external suppliers and agencies

Senior Digital Project Manager - Digital Transformation

• Aug 2015 - Sep 2016

Key achievements: • Successfully managed the delivery of key customer-facing consumer delivery launch of Virgin Media’s VIVID broadband offering leading to an increase in customer conversion and online engagement• Managed the Digital delivery of the large-scale broadband re-tiering project• Optimising cross-sell and up-sell recommendations for Virgin Media’s existing customers• Successfully delivered a key facet of Virgin Media’s Tier 1 programme; enabling customers who were not fully serviceable to complete online sales journeys; resulting in over 160% of planned benefits

Scrum Master / Project Manager

• May 2014 - Jul 2015

Key achievements: 1. The development of the new Technology Operations Pipeline—a single entry point for every Technology Operations request that required/requested investment in capital, operating expenses, resource and more across the Pearson organisation2. Authoring and maintaining principal documentation for the Tech Ops process including Google site, intranet site and Google document knowledge repository3. Providing end-to-end process improvement by studying current practices; proposing improvements and designing modifications4. Setting up and administering JIRA instance to track pipeline requests, outcomes and financials5. Creating bespoke reports and dashboards based for financial and operational accountability6. Developing governance framework to maintain process standards7. Working as Scrum Master for Tech Ops to monitor project progress by tracking activity; resolving problems, removing impediments, and recommending actions

Digital Project Manager

• Jul 2013 - Apr 2014

Managing the backlog of web development work, day-to-day agency management including defining and evaluating ways of working, planning, scheduling, warranty, retainer issues and billing. Liaising with internal clients to capture business needs and translate into developer-friendly user requirements. Ensuring new releases meet BRC's internal quality standards, identifying new potential areas for website improvement, managing project dependencies and critical path, coaching, mentoring and supervising project team members and contractors and act as Scrum Master during the development of digital projects.

Digital Project Manager

• Jan 2012 - Jul 2013

Day-to-day management of the charity’s ongoing website releases. These releases included bug resolution, maintenance, change requests and new functionality. End-to-end management of campaigns and strategic digital projects and the production of project documentation including project plans, test scripts, release notes and functional briefs. Performing Quality Assurance (QA) and facilitating User Acceptance Testing (UAT). Acting as Scrum Master for the support projects and providing mentoring in agile project management (with focus on Scrum). Management and coordination of the online task and bug tracking software (JIRA); close correspondence with development team and internal stakeholder management. Heading up web production and coordination. Supporting the Head of Digital with tasks such as reviewing online fundraising initiatives, competitor reviews, monitoring external digital marketing activity, reporting on actionable trends and insights to the digital team.

Digital Project Manager

• Jul 2011 - Dec 2011

Digital Project Manager

• Apr 2011 - Jun 2011

Web Production Manager / Scrum Master

• Mar 2010 - Apr 2011

Multimedia Production Specialist

• Nov 2008 - Oct 2009

News Editor

• Jan 2008 - Nov 2008