Social Engineering SME

• Jun 2023 - Present

Software Engineer | Finacle Developer/Customization Engineer | Governance | Risk | Compliance

• Jan 2020 - Present

Responsibilities: • Part of the team on UBA Loan Asset classification customization project • Part of the team driving adoption, engagement, and collaboration of data governance initiatives. • Customizing Finacle application using Finacle script as requested by the customer • Enthusiastic in assisting with the design and creation of the data strategy • Finding new solutions to business problems through the strategic use of Microsoft technologies (including Purview, PowerPoint, Word, Excel documents, and SharePoint/Teams). • Implementation of Data Ownership Model • Customizing Finacle core banking application for UBA. • Writing extensive PL-SQL and T-SQL to solve real-life problems as requested by the customers • Documents troubleshoot and develop technical solutions related to software and setup errors for field engineers, technicians, and customers. • Creates workaround procedures when standard procedures have failed and ensured issues are resolved in a timely fashion. • Writing SQL and PL/SQL queries to troubleshoot data errors when required. • Developing Finacle custom Menu as per the requirement. • Customizing product menus as per requirement. • Debugging Live issues wherever required and regularly and efficiently testing the developments on Linux/Unix operating systems. • Manage service provider status container using Docker. Show less

Technical/Software Support Engineer (D365/Power apps)

• Aug 2019 - Jan 2020

Responsibilities: • Engaged and collaborated with other Microsoft groups, including escalation teams and the product team • Designs and creates and implements D365/Power apps and power Automate flows to solve pain points for various clients. • I am the first level of escalation for support engineers under my purview, and I go on calls with customers that are irate. • Use complex and specialized tools and approaches to troubleshoot deep technical issues • Report bugs in the software and advocate for product improvement • Help customers use the PowerPlatform to Integrate data • Built PowerApps Canva App, a modern driven App and Microsoft flow, custom connector, and Power Virtual agent from blank to meet customers' requirements. • Used Microsoft Power platform applications like Power BI to help customers build and provide in-depth analysis of data • Help customers use PowerBI to analyse data • Support the startup of the Tek Experts Nigeria business across a range of activities. • Act as the primary technical contact, and deliver advanced technical troubleshooting and problem-solving solutions for corporate customers, including, issues escalated to the highest level of management. • Troubleshooting the root cause of unexpected results • Collaborate on cross-team and cross-product technical issues by working with colleagues from other teams as needed to resolve customer problems. • Collaborate with Subject-Matter Experts and escalation managers when additional support is needed. • Create an engaged workforce that lives the Tek values and delivers great service to our clients. • Manage critical issues by setting customer expectations, devising and implementing action plans, and professionally communicating to all parties involved. Show less

Application Support Engineer | FInacle Developer

• Jan 2018 - Aug 2019

Designation: Software Engineer (Application Support Engineer) Responsibilities: • Working with different kinds of databases (Oracle 11g/12c, MySQL server 2008 & • 2012, MySQL, Excel) • Designing database for efficient performance of application • Testing both front-end and back-end functionality of Finacle banking application. • Troubleshooting the root cause of unexpected results by taking logs using putty. • Writing SQL query to troubleshoot oracle database when required. • Customizing Finacle core banking application for different banks in Nigeria • PL-SQL, T-SQL • Part of the team on FBN Finacle Future Ready customization project • Migration of bank data to new Finacle 10 production server environment • Installing and configuring computer hardware, software, systems, networks, printers and scanners. • Monitoring and maintaining computer systems and networks. • Troubleshoot system and network problems, diagnosing and resolving hardware or software related issues. • Escalate observed or reported incidents to the appropriate next line of reporting/units for prompt resolution. • Carryout routine maintenance, servicing, repairing and replacing of equipment as necessary. Show less

Sales Consultant

• Feb 2015 - Jul 2019

Responsibilities: • Responsible for selling Jumia products, merchandise and services, such as electronics, groceries, clothes, shoes, jewelry etc, • Learn the products and services offered, including the sales terms (e.g. special features, return and warranty policies). • Set targets for the sales department • Collaborate with the marketing department to prepare common strategies • Monitor sales numbers and marketing metrics • Calculate business trends, like monthly sales rates • Analyze market trends • Monitor competition and follow current developments • Ensure sales team is up-to-date with business targets • Motivate sales team to achieve great results • Find prospective customers and new target segments Show less

Manager Assistant

• Nov 2016 - Jan 2018

Responsibilities: • Responsible for all hub daily operations of receiving, storing, and delivering orders. • Responsible for performance monitoring of couriers, hub team, hub security and full responsibility of parcels. • Supervising Operations staff, developing their skills, assessing their monthly KPIs. • Manages Hub objectives by assigning, scheduling, coaching, and developing employees. • Communicating responsibilities; planning, monitoring, appraising job contributions. Makes sure the hub team is adhering to company’s policies and procedures. • Meets Hub operational standards, implements team productivity and customer-service standards; resolves problems; identifies needed improvements. • Manage Hub financial standards by monitoring expenditures; identifying variances; implementing corrective actions. • Develops Hub operations systems by determining order handling and storage requirements. • Makes sure the hub team is interacting and responding to customer inquiries within SLA. • Manages courier schedule on daily basis to ensure all inbounded order are out for delivery. • Maintains sorting area by organizing floor space; adheres to storage design principles; recommending improvements. • Maintains safe and healthy work environment by following and enforcing standards and procedures; complying with legal regulations. • Secures property by developing protection and access policies and procedures; coordinating patrols with security department. • Keeps tools & equipment operational by enforcing operating instructions; troubleshooting breakdowns; requiring preventive maintenance; calling for repairs when needed. • Develop staff knowledge and skills by conducting the training plan for the staff quarterly. • People Management (courier management is a plus) • Safety Management (Theft and loss prevention) • Reporting Skills Show less