Project Manager

• Apr 2022 - Present

Agile Product Owner/Business Analyst

• Nov 2018 - Mar 2022

Project Operations Manager/Scrum Master/IT Business Analyst

• Sep 2017 - Oct 2018

NASA GSFC Onsite contractor for the AIST Managed Cloud Environment (AMCE)

Sharepoint Business Analyst

• Jan 2017 - Sep 2017

• Managed projects using an agile approach to meet agreed deadlines. • Worked with IT to enhance current processes and ad-hoc projects. • Provided training on IT processes and products to individuals and groups. • Designed and executed test scripts and test scenarios. • Provided level 2 customer support in response to help desk tickets. Resolved incidents and problems with SharePoint portal for customers.• Coordinated team testing, validation, and evaluation of new applications/functions; defined and tracked issues in services and software. • Communicated product’s functional requirements effectively with external clients and internal teams. • Provided product input to development teams and ensured adherence to the client’s requirements.• Collected and analyzed project business requirements; communicated analysis and data to development teams. • Managed data collection from task analysis, business process, surveys and workshops. • Evaluated data and prepared accurate and detailed requirement specifications documents, user interface guides, and functional specification documents. • Documented workflows and results of analysis and presented to client(s). Show less

Business Analyst

• Jun 2016 - Jan 2017

• Facilitated daily stand-ups along with other daily scrum meetings and activities (sprint planning, backlog grooming, sprint reviews & retrospectives). • Tracked system impediments using Target Process and ALM. • Prepared and maintained documentation of Scrum activities. • Responsible for writing requirement specifications, test plans, test cases, test summary reports and status reports. • Created and delivered artifacts outlined in the project’s schedule/plan. • Performed quality assurance reviews along with peer reviews for client deliverables. • Supported release and infrastructure changes through system testing. • Worked with team and client (CMS) in order to identify and document business processes, system performance management and other business improvement activities. • Used target process to review daily tasks during sprint process. • Conducted User Acceptance Testing, Functional Regression Testing and Exploratory Testing. • Created wireframe/mockups for systems design. • Escalated issues and triaged with development teams as needed to research problems associated with deployed computer applications. • Utilized the Remedy incident management system to manage tickets and document all ticket resolution activities. Show less

Salesforce Business Analyst

• Aug 2015 - Jun 2016

• Leads the implementation of the Salesforce platform for customized portal and post builds for the Center for Medicare and Medicaid Innovation (CMMI) • Works with business owners to gather requirements and make recommendations based on an understanding of Salesforce • Develops business requirements for Salesforce end users • Works closely with Program Business Analysts to translate business needs into functional system requirements • Works closely with Salesforce Developers through the development phase • Develops Standard Operating Procedures, User Manuals, Work Flows and Diagrams • Provides support for release and infrastructure changes through system testing • Develops Re-usable Frameworks with software best practices and principles • Creates and delivers artifacts as outlined in the project’s schedule/plan • Performs quality assurance reviews/peer reviews on client deliverables to guarantee adherence to the stated requirements • Provides Salesforce training to end users on the effective use and customization Show less

Service Representative

• Feb 2013 - Jul 2015

Provided assistance to contractors in regards to work order procedures Managed incoming calls from contractors and homeowners in the states of Maryland, Delaware, Washington DC, New York and Texas relating to work permits Handled all customer inquiries in order to troubleshoot issues aimed at providing effective resolution Provided accurate digging permits to clients to ensure government compliance. Helped to save cost by notifying utility companies such as Baltimore Gas & Electric (BG&E) as well as technology companies (such as Verizon) about plans by the public to dig at various locations. Trained new members of staff on call taking procedures and policies. Show less

Business Analyst

• Sep 2009 - Dec 2012

Led efforts with external and internal customers to analyze business needs in order to capture functional requirements Worked independently with users to define concepts, clarify Functional and Non-Functional requirements Conducted monthly review meetings with end users to gather and document business needs Administered Requirement Change Request Process (RCR) and Software Change Requests (SCR) for effectively managing all software change requests Resolved issues with developers during efforts to validate designs and functional specifications Provided Business Analysis support to recommend process improvements for system enhancements Analyzed user needs to determine effective ways to resolve system issues Collaborated with Project Manager in tracking and managing Project Development Processes Developed Standard Operating Procedures, Reference/User Guides, Navigation Manuals, and JobAids Show less