Experience

Dgpays

• Türkiye
• Financial Services
• 300 - 400 Employee

• Key Account Manager

  • Sep 2023 - Present

  İstanbul, Türkiye − Acts as the main point of contact for all software, operational, and risk-related issues, providing coordination related to Android POS, Soft POS, VPOS and OKC. − Transfers customer projects to the IT and related teams throughout the software cycle. − Monitors the quality, risk, and progress of projects received from customers within the specified time frame, taking necessary actions when required. − Participates in prioritization studies to incorporate customer demands… Show more − Acts as the main point of contact for all software, operational, and risk-related issues, providing coordination related to Android POS, Soft POS, VPOS and OKC. − Transfers customer projects to the IT and related teams throughout the software cycle. − Monitors the quality, risk, and progress of projects received from customers within the specified time frame, taking necessary actions when required. − Participates in prioritization studies to incorporate customer demands into the pipeline during IT sprint planning. − Contributes to product strategy by defining, understanding, and analyzing requirements from both business and customer/user perspectives. -Coordinates the operations and risk team in managing workplace risks for team members. -Develops up-selling and cross-selling strategies based on customer needs and implements them accordingly. Show less



Garanti BBVA Payment Systems

• Türkiye
• Financial Services
• 300 - 400 Employee

• POS Lead Product Manager

  • Apr 2022 - Sep 2023

  İstanbul, Türkiye - Developing new products suitable for customer needs by following the developments in payment technologies. Preparation of product development roadmap for short and medium term. - Ensuring all the end-to-end coordination of projects related to Android POS, Soft POS and other new payment technologies in line with the demands and needs of customers. - Conducting collaborations and relations with POS vendors, card schemes such as Visa, Mastercard, American Express and… Show more - Developing new products suitable for customer needs by following the developments in payment technologies. Preparation of product development roadmap for short and medium term. - Ensuring all the end-to-end coordination of projects related to Android POS, Soft POS and other new payment technologies in line with the demands and needs of customers. - Conducting collaborations and relations with POS vendors, card schemes such as Visa, Mastercard, American Express and fintechs. - Carrying out projects related to new value-added products by carrying out studies to adapt value-added products such as DCC, Exchange POS and vending solutions to customer needs. - Coordinating with internal and external stakeholders related to merchant solutions and sales process management. - Analyzing the metrics of member merchant products and processes and monitoring the performance. - Coaching for the co-worker PM. on the team. - Responsible for developing and managing budgets for POS solutions, as well as monitoring and analyzing Profit & Loss statements. - Preparation of communication plans and strategies of the products and services followed. - Examination of workplace application and sales processes. Taking necessary actions for the digitization of processes.

• POS Sr. Product Manager & Product Owner

  • Feb 2021 - Apr 2022

  İstanbul - Developing new products suitable for customer needs by following the developments in payment technologies. Preparation of product development roadmap for short and medium term. - Ensuring all the end-to-end coordination of projects related to Android POS, Soft POS and other new payment technologies in line with the demands and needs of customers. - Conducting collaborations and relations with POS vendors, card companies such as Visa, Mastercard, and fintechs. -… Show more - Developing new products suitable for customer needs by following the developments in payment technologies. Preparation of product development roadmap for short and medium term. - Ensuring all the end-to-end coordination of projects related to Android POS, Soft POS and other new payment technologies in line with the demands and needs of customers. - Conducting collaborations and relations with POS vendors, card companies such as Visa, Mastercard, and fintechs. - Carrying out projects related to new value-added products by carrying out studies to adapt value-added products such as DCC, Exchange POS, vending/vending solutions to customer needs. -As the Product Owner, coordinating and executing member merchant product and process projects in the IT agile POS domain, communicating priorities and needs, and then following up on projects and project KPIs. - Coordinating with internal and external stakeholders related to merchant solutions and sales process management. - Analyzing the metrics of member merchant products and processes and monitoring the performance. - Responsible for developing and managing budgets for POS solutions, as well as monitoring and analyzing Profit & Loss statements - Preparation of communication plans and strategies of the products and services followed. - Examination of workplace application and sales processes. Taking necessary actions for the digitization of processes.

• Acquiring Services Area Manager

  • Mar 2012 - Feb 2021

  Istanbul, Turkey . Managing the volume, number, activation and profitability of the member merchant portfolio in the responsible region and taking necessary actions for market share development. • Analyzing the needs of large-scale potential customers and submitting a proposal for a member merchant agreement. • Pricing of all existing and newly acquired POS and VPOS merchants in the region on the axis of sector-turnover-competition-profitability. • Organizing campaigns for member… Show more . Managing the volume, number, activation and profitability of the member merchant portfolio in the responsible region and taking necessary actions for market share development. • Analyzing the needs of large-scale potential customers and submitting a proposal for a member merchant agreement. • Pricing of all existing and newly acquired POS and VPOS merchants in the region on the axis of sector-turnover-competition-profitability. • Organizing campaigns for member merchant activation and turnover increase. • Management of outsource center sales channels with affiliated merchant regional officer. • Determining and following the targets of the regional branches on an annual and monthly basis. • Improving the performance of branch sales staff and organizing trainings and meetings when necessary by conducting studies on qualitative sales. • Providing support to regional branches in post-sales operational and risk processes of all POS and VPOS member businesses. • Providing solutions to the problems encountered in the process by providing coordination with technical companies and internal units. • Carrying out joint studies with other units and external companies in project-based processes. • Making and reporting regional competition analyzes and producing local solutions according to needs. Regions Served: Istanbul Europe 1 (Besiktas, Maslak, Etiler, Levent, Yenikoy and surrounding branches) Istanbul Europe 2 (Sisli, Nisantasi, Harbiye, Mecidiyekoy, Kagithane and surrounding branches)

• Acquiring Services Area Specialist

  • Jan 2010 - Mar 2012

  Istanbul, Turkey . Acquisition of new member workplaces and, where necessary, revising the working conditions of existing member workplaces. • Meeting the needs of the branches regarding member merchant products and processes through regular branch visits. • Ensuring customer satisfaction and improving customer loyalty through customer visits.

• Sales Specialist

  • Aug 2008 - Jan 2010

  Istanbul, Turkey