Experience

Sovos Turkey

• Türkiye
• IT Services and IT Consulting
• 1 - 100 Employee

• Customer Success Manager

  • Jan 2020 - Present

  Handle and resolve customer requests and complaints. Mediate between clients and the technical consultants. To manage the approval and billing process of the activities with customers on SAP. To prepare SAP reports for monthly activity and billing and to present them to top management. Reporting potential SLA customers to the sales department for new sales opportunities. Take office as an acting department manager in his absence.

• Customer Relationship Manager

  • Feb 2018 - Jan 2020

  Building and maintaining relationships with clients and key personnel within customer companies. Conducting business reviews to ensure clients are satisfied with their products and services. Alerting the sales team to opportunities for further sales within key clients. Attending meetings with clients to build relationships with existing accounts. Working closely with Account Managers and Sales Consultants. Escalating and resolving areas of concern as raised by… Show more Building and maintaining relationships with clients and key personnel within customer companies. Conducting business reviews to ensure clients are satisfied with their products and services. Alerting the sales team to opportunities for further sales within key clients. Attending meetings with clients to build relationships with existing accounts. Working closely with Account Managers and Sales Consultants. Escalating and resolving areas of concern as raised by clients. Monitoring company performance against service level agreements and flagging potential issues. Updating the CRM and ensuring account managers are aware of changes within clients. Liaising with internal departments to ensure client needs are fulfilled effectively.

• Customer Relationship Supervisor

  • Jan 2014 - Feb 2018

  Overseeing the relationship with customers handled by your team. Resolving customer complaints quickly and efficiently. Escalating and resolving areas of concern as raised by clients. Keeping customers updated on the latest regulative changes via announcements. Escalating and resolving areas of concern as raised by clients. Monitoring company performance against service level agreements and flagging potential issues.



Vodafone

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Data Specialist

  • Apr 2007 - Dec 2012

  Provided technical support to all Vodafone’s Individual and corporate subscribers for all their mobile devices, USB modems, and PC operating systems. Communicated with other Vodafone countries' technical teams for solving technical problems about devices. Conducted mobile phone device tests Provided technical support to all Vodafone’s Individual and corporate subscribers for all their mobile devices, USB modems, and PC operating systems. Communicated with other Vodafone countries' technical teams for solving technical problems about devices. Conducted mobile phone device tests