Experience

Moustache Escapes

• India
• Hospitality
• 1 - 100 Employee

• General Manager

  • May 2022 - Present



TSG Hotels and Resorts

• India
• Hospitality
• 1 - 100 Employee

• Operations Manager

  • Dec 2020 - Feb 2022

  Accountabilities: o Responsible for all aspects of operations of the Hotel. o Keeping regular liaison with the guests and ensure their satisfaction and feel good factor. o Keep track of the regular comment cards / reports and take immediate action to repair any kind ofdissatisfaction. o Ensure satisfaction for the party guests and keep liaison with them so that they feel at home. o Attending prospective party guests, set menu with them, administering food trial and close the order. o Check the food quality and quality housekeeping in liaison with the chef, housekeeping Supervisor andother staffs. o Keep total control on the staffs and upgrade the quality of service to ensure guest satisfaction. o Hold regular briefings and meetings with all the head of departments, along with allotting regular duties and leaves. o Carry out staff meeting at periodic intervals & ensure motivation of the team. o Take care of the control food cost and other costs like electricity, telephone, laundry, maintenance inliaison with the hotel staffs. o Generating correct monthly P&L statement by 5th day of the month and producing to the management. o Keep an eye on updating of all statutory licenses and ensures proper filing of the same in liaison with the management. o Responsible for managing the head of departments and overall hotel targets to deliver an excellent guestexperience. o Manage between profitability and guest satisfaction measures. o Ensure full compliance to Hotel Operating Controls, SOPs, policies, procedures and service standards. o Creates a positive team atmosphere among team members, provides feedback and coaching to the teamregularly. o Corporate client handling and take part in new client acquisition along with the Sales & Marketing Team.



Nk groups

• Andaman and Nicobar Islands, India

• General Manager Operations

  • Jul 2019 - Apr 2020

  NK hotels and resorts group located at Andaman and Nicobar islands. NK hotels and resorts group located at Andaman and Nicobar islands.



Symphony resorts

• Andaman and Nicobar Islands, India

• Operations Manager

  • Sep 2018 - May 2019



The Serai Resorts

• India
• Hospitality
• 1 - 100 Employee

• Duty Manager

  • Nov 2015 - May 2018



East Wind Leisure Holidays Pvt Ltd

• Leisure, Travel & Tourism

• Assistant Operations Manager

  • Aug 2013 - Oct 2015



Cox and Kings India

• India
• Leisure, Travel & Tourism
• 100 - 200 Employee

• Senior Executive

  • Nov 2011 - Jul 2013



Just Holidays Pvt. Ltd.

• India
• Travel Arrangements
• 1 - 100 Employee

• Tour Management executive

  • May 2009 - Oct 2011