Experience

Micro 2000 Technology Pte Ltd

• Information Technology & Services
• 1 - 100 Employee

• IT Helpdesk Agent

  • Apr 2022 - Present

  - Installation of OS, network printers, troubleshooting error and software request from the end user - Provide support and troubleshooting - password resets, printer configurations, support routing and escalation to L2 Support - Track incidents, issues, requests and queries raised by Users through phone/email while ensuring that all issues are prioritized and resolved within SLA standards. - Installation of OS, network printers, troubleshooting error and software request from the end user - Provide support and troubleshooting - password resets, printer configurations, support routing and escalation to L2 Support - Track incidents, issues, requests and queries raised by Users through phone/email while ensuring that all issues are prioritized and resolved within SLA standards.



Fusionex Group

• Malaysia
• IT Services and IT Consulting
• 300 - 400 Employee

• System Consultant

  • Dec 2017 - Mar 2022

  • Monitored and managed asset on office • Monitored and performed network firewall on office • Performed in-depth analysis on problematic hard discs • Managed and supported on office’s event • Monitored and managed asset on office • Monitored and performed network firewall on office • Performed in-depth analysis on problematic hard discs • Managed and supported on office’s event



PRESOFT (M) SDN. BHD.

• Malaysia
• IT Services and IT Consulting
• 1 - 100 Employee

• Internship Trainee

  • Feb 2017 - Aug 2017

  • Investigated error and alerts created by PC and accounting software • Monitored and performed network and software installation on customer’s residence • Developed installation Windows on PC • Investigated error and alerts created by PC and accounting software • Monitored and performed network and software installation on customer’s residence • Developed installation Windows on PC



RIMBUNAN TIMUR SDN BHD

• Kuantan, Pahang, Malaysia

• Service Technician

  • Aug 2012 - Aug 2013

  Monitored multiple network of printers and Photostat machines •Determined network problem and maintained multiple network of printers and Photostat machines •Installed network on multiple printers and Photostat machines •Performed repair on printer and Photostat machine Monitored multiple network of printers and Photostat machines •Determined network problem and maintained multiple network of printers and Photostat machines •Installed network on multiple printers and Photostat machines •Performed repair on printer and Photostat machine



VAST IT SDN BHD

• Kuantan, Pahang, Malaysia

• Internship

  • Dec 2011 - May 2012

  Investigated error and alerts created by PC •Monitored and performed network installation on customer’s residence •Developed and installed Windows on PC •Performed in-depth analysis on problematic hard discs Investigated error and alerts created by PC •Monitored and performed network installation on customer’s residence •Developed and installed Windows on PC •Performed in-depth analysis on problematic hard discs