Clinic Supervisor

• Jan 2022 - Present

Healthcare Administrator Intern

• Aug 2021 - Dec 2021

Supported patient flow by performing intakes and discharges. Collected and updated patient’s medical information. Conducted vital data entry to electronic health records. Partnered with multiple departments i.e., social work and nursing to efficiently coordinate patient care. Conducted telehealth meetings. Coordinated case management and behavioral health treatment. Assisted with system management of electronic health record software, login and resets. Assisted with translating for patient. Conducted start up inventory.

Bank Teller

• May 2015 - Present

Exceeding customer service satisfaction. Solve multiple monetary needs on a daily basis. Prioritize risk management opportunities. Follow retail banking regulations. Consistent record building customer clientele. Strong team player qualities with mature and new team members. Awarded Perfect Quarterly Balancing award multiple times. Efficient desktop communications software to handle Deposits, Withdraws and online banking needs. Consistently complying with Federal Reserve regulations to conduct proper banking practices and meet compliance requirements. Rewarded project management activity of customer service training. Created project management system for various departments.

Sale Associate

• Feb 2014 - Dec 2021

Loan Servicing Specialist

• Apr 2013 - Jan 2015

Dynamic team player with a record of successful performance in call center account management. Consistent track record amongst a growing base of clients with regards to loss mitigation while exceeding business goals and providing an exceptional customer experience. Intent on team building and leadership support. Perform and process the collection of past due accounts and delinquent balances through direct contact with customers by telephone. Assisted customers in establishing payment plans to bring accounts current and in compliance with the terms and conditions of the mortgage investor. Reviewing client expenses. Perform customer account maintenance activities to include account reviews, reconciling discrepancies, verifying transactions, and updating accounts in compliance with established corporate policies and procedures. Collected an average of $2000-3000 hourly for early and late stages of delinquency. Use automated dialer technologies and desktop communications software to handle inbound, outbound, and blended call types. Utilize ever changing state and federal regulations to govern proper collection practices and meet compliance requirements.