James O'Neill

Service Delivery Manager – Northern Region (NSW & QLD) at Virtual IT Group
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Contact Information
us****@****om
(386) 825-5501
Location
Sydney, New South Wales, Australia, AU

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Credentials

  • ITIL® Foundation Certificate in IT Service Management
    AXELOS Global Best Practice
    Oct, 2022
    - Nov, 2024
  • Sophos Certified Technician
    Sophos
    Oct, 2020
    - Nov, 2024
  • AWS Certified Solutions Architect – Associate
    Amazon Web Services (AWS)
    Jun, 2020
    - Nov, 2024
  • CCNA - Cisco Certified Network Associate
    Cisco Networking Academy
    Jan, 2006
    - Nov, 2024
  • APM Group - ITIL Version 3 Foundation
    APM Group
  • Installing and Configuring Windows Server 2012 (Microsoft 20410)
    Microsoft

Experience

  • Virtual IT Group (VITG)
    • Australia
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Service Delivery Manager – Northern Region (NSW & QLD)
      • Jun 2023 - Present

      Regional Manager, overseeing Service Delivery for all NSW and QLD based service teams, including NOC, Fleet and automation, reporting directly to the Chief Services Officer. Regional Manager, overseeing Service Delivery for all NSW and QLD based service teams, including NOC, Fleet and automation, reporting directly to the Chief Services Officer.

  • Powernet IT Solutions
    • Australia
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Client Productivity Department Manager
      • Jul 2021 - Jun 2023

      Client Productivity department manager. Leading the First Response, Service Coordination, Service Response, Proactive Services and Field services teams to provide exceptional service and support across Powernets customer base.

    • Service Delivery Manager
      • Feb 2021 - Jun 2021

      Service Delivery manager for Sydney based customers and Powernet consultants.

    • Senior Systems Engineer / Project Engineer
      • Aug 2020 - Jan 2021

      Senior Systems/Project Engineer (Dual role) supporting customers both onsite and remotely across Australia. Key project resource for Sydney based deployments.

  • Kofax
    • United States
    • Software Development
    • 700 & Above Employee
    • Senior Professional Services Consultant
      • Feb 2019 - May 2020

      On February 1st, 2019 Kofax acquired the Nuance Communications Document Imaging Division (NDI). My role and responsibilities remained the same. On February 1st, 2019 Kofax acquired the Nuance Communications Document Imaging Division (NDI). My role and responsibilities remained the same.

  • Nuance Communications
    • United States
    • Software Development
    • 700 & Above Employee
    • Senior Professional Services Consultant
      • Sep 2013 - Feb 2019

      Project manager and senior installation engineer for deployments of Nuance products across the Asia Pacific region. Project manager and senior installation engineer for deployments of Nuance products across the Asia Pacific region.

  • Centric
    • Australia
    • Financial Services
    • 1 - 100 Employee
    • Support Engineer / Systems Engineer
      • Aug 2012 - Sep 2013

  • Canon Business Services ANZ
    • Australia
    • Information Technology & Services
    • 300 - 400 Employee
    • Systems Engineer
      • Nov 2011 - Mar 2012

  • Multiplex
    • Australia
    • Construction
    • 700 & Above Employee
    • Systems Engineer
      • Jul 2010 - Nov 2011

    • Desktop Support Technician
      • Jun 2009 - Jul 2010

    • Service Centre Technician
      • May 2008 - Jun 2009

  • Telstra
    • Australia
    • Telecommunications
    • 700 & Above Employee
    • Customer Service Representative
      • Sep 2006 - Apr 2008

Education

  • TAFE NSW
    Certificate IV in Information Technology (Technical Support) ICA40599
  • TAFE NSW
    Telecommunications - Customer Contact III
  • TAFE NSW
    Certificate II in Information Technology (ICA20199)

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