Ondrea Carter
Patient Coordinator 2 at Truepill- Claim this Profile
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Topline Score
Bio
Experience
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Truepill
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United States
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Software Development
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200 - 300 Employee
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Patient Coordinator 2
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Feb 2022 - Present
Hayward, California, United States ●Interact with patients on inquiries with prescription claims, status of order or shipping location ● Correspond with various telehealth partners to help troubleshoot patient orders ● Courteously respond to telephone calls from customers/insurance/patients etc, routing them, if needed to the appropriate department ● Type and edit patient scripts ● Process claims or reverse claims through various insurance companies ● Contact patients insurance for claim rejections or questions in… Show more ●Interact with patients on inquiries with prescription claims, status of order or shipping location ● Correspond with various telehealth partners to help troubleshoot patient orders ● Courteously respond to telephone calls from customers/insurance/patients etc, routing them, if needed to the appropriate department ● Type and edit patient scripts ● Process claims or reverse claims through various insurance companies ● Contact patients insurance for claim rejections or questions in regards to claim ● Submit Prior Authorizations to patients insurance if needed ● Communicate with internal and remote team via phone or chat to resolve patient inquiries ● Follow HIPAA protocol while speaking with patients ● Translate to Spanish speaking patients when necessary ● Handle all of patients information through Pioneer RX system ● Utilize and process patients information through Truepill dashboard system ● Knowledgeable with Google docs platform ● Familiar with Retool program ● Disclose to patients beginning radiation treatment about Truepill's medication through manufacturer Stratpharma ● Acquire payment information from patients with Equiscript accounts ● Communicate with pharmacists questions in regards to patients scripts or profile. Show less
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United States Postal Service
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United States
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Government Administration
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700 & Above Employee
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Letter Carrier
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Mar 2016 - Feb 2022
Hayward, California, United States Executed excellent customer service in response and resolution to questions and concerns. Received commendation for delivery performance, consistently receiving zero service-related complaints. Addressed, stamped, and posted the outgoing mail and parcels. Accepted shipments and identified ways to economically ship parcels. Inspected the incoming mail and parcel containers from large-volume mailing contractors. Scanned arriving parcels and placed proper seals and labels for… Show more Executed excellent customer service in response and resolution to questions and concerns. Received commendation for delivery performance, consistently receiving zero service-related complaints. Addressed, stamped, and posted the outgoing mail and parcels. Accepted shipments and identified ways to economically ship parcels. Inspected the incoming mail and parcel containers from large-volume mailing contractors. Scanned arriving parcels and placed proper seals and labels for outgoing items Independently resolved issues such as incorrectly addressed items. Maintained and placed orders for mailroom stock and supplies. Show less
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Education
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Heald College-Hayward
Associate of Arts and Sciences - AAS, Medical/Clinical Assistant -
Heald College-Hayward
Associate of Science - AS, Medical/Clinical Assistant -
Kaiser Permanente School of Allied Health Sciences (KPSAHS)
certificate, Phlebotomy Technician/Phlebotomist