Experience

Dotidot

• Czechia
• Advertising Services
• 1 - 100 Employee

• Customer Success Manager

  • Sep 2022 - Present

  - Working closely with a portfolio of clients to drive and grow their revenue, provide on-going support to them- Communicating with clients on an on-going basis to ensure their short and long term goals will be fulfilled- Always at hand with the Automation strategist - continuously developing strategies that meet each individual client needs based on market trends- Advising clients of new products and identify opportunities to upsell and cross-sell products and services to clients which will increase their revenue and efficiency- Keep abreast of key trends in the PPC & automation and share news with clients Show less

• Account Manager

  • Apr 2021 - Present



CETIN

• Czechia
• Telecommunications
• 700 & Above Employee

• International Key Account Manager

  • Dec 2019 - Apr 2021

  - Develop and maintain strategic business relationships with major clients to promote brand awareness and secure profitable business - Develop, implement and monitor customer specific sales processes and account plans to meet and exceed sales targets - Recommend products and services that fit well with clients business needs - Drives contract negotiations, product offers and pricing in line with overall product and pricing strategies - Provide on-going support to all clients - Generate knowledge on market development/customer needs and competitor activities - Analyze customer information to discover and manage business risks and opportunities Show less



Vodafone

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Store Manager

  • Dec 2012 - Sep 2019

  - Drive sales and profitability through customer satisfaction and report analysis - Effectively schedule for the store, develop payroll plans, and monitor payroll daily to ensure the plan is met - Ensure efficient day-to-day operation of the store - Responsible for recruitment, interviewing, and hiring new team members - Define a clear vision and strategy in order to communicate expectations - Hold all team members accountable to drive results by being available, removing barriers and obstacles, facilitating change, and providing coaching/feedback related to performance - Communicates with higher management and other Vodafone affiliates Show less