Customer Success Associate

• Feb 2023 - Present

• Proactively manage a large portfolio of over 2,000 customer accounts, ensuring their success and satisfaction. • Engage with customers through personalized phone calls and WhatsApp chats, addressing inquiries, providing support, and fostering strong client relationships. • Develop and customize onboarding emails for customers based on their specific position in the customer journey, enhancing their experience and product adoption. • Create a structured customer journey roadmap to guide clients through their interactions with the company, resulting in a more structured and effective customer experience. • Drive significant revenue growth by increasing customer deposits. • Pioneer the development of a customer success and support strategy tailored to the company's startup environment, ensuring a proactive approach to customer satisfaction and loyalty. • Design and implement tracking metrics and reporting systems for the customer success team, enabling data-driven decision-making and continuous performance improvement. Show less

Customer Relationship and Business Development Team Lead

• Mar 2022 - Jun 2023

• Led a team to create an inspiring work environment, enhancing team communication and fostering a culture of continuous learning and improvement.• Designed and executed strategic plans to expand the customer base and elevate service quality, resulting in an impressive 70% increase in revenue.• Acquired and retained customers, driving significant revenue growth.• Conducted comprehensive interviews, appraisals, and onboarding processes for new team members, contributing to increased team productivity and efficiency.• Proactively monitored team performance using metrics and key performance indicators (KPIs).Developed metrics for appraisal and data-driven decision-making. Show less

Customer Relationship Executive

• Jan 2021 - Mar 2022

• Proactively identified sales opportunities while resolving customer issues, boosting satisfaction, and increasing revenue.• Cultivated strong client relationships through exceptional service, ensuring high loyalty and retention.• Managed databases, conducted research, and generated performance reports for data-driven strategies.• Actively oversaw social media accounts, enhancing brand visibility and customer engagement.• Acquired and retained customers, driving revenue growth, and expanding the customer base.• Led customer retention initiatives resulting in revenue increase in three months, showcasing strong business impact. Show less

Professional Course Instructor

• May 2021 - Jan 2023

• Conducted diverse training sessions for companies, individuals, and executives in CRM. • Coordinated accredited assessments and led the facilitation of examinations, fostering professional development. • Delivered CRM training to managers, service managers, and team members. • Provided valuable customer support and upselling additional courses, boosting revenue. • Acquired and retained customers, driving significant revenue growth. • Conducted diverse training sessions for companies, individuals, and executives in CRM. • Coordinated accredited assessments and led the facilitation of examinations, fostering professional development. • Delivered CRM training to managers, service managers, and team members. • Provided valuable customer support and upselling additional courses, boosting revenue. • Acquired and retained customers, driving significant revenue growth.

English Language Teacher (NYSC)

• Sep 2019 - Aug 2020

Volunteer

• Apr 2019 - Aug 2019