Experience

MiLEND, Inc

• United States
• Financial Services
• 1 - 100 Employee

• Mortgage Loan Officer

  • Feb 2022 - Present



Parking Management Services, Inc.

• United States
• Hospitality
• 100 - 200 Employee

• Supervisor

  • Dec 2020 - Present



Swift Transportation

• United States
• Transportation/Trucking/Railroad
• 700 & Above Employee

• Operations Supervisor

  • Dec 2020 - May 2021

  Planned and dispatched routes for drivers in the Southeast Region (GA-FL-SC-TN). Managed Drivers for the Southeast Region _GA-FL-SC-TN). Built Rapport with drivers to achieve greater compliance and delivery success to key accounts. Created night reports on delivery percentages. Created missed opportunity reports for Management. Planned and dispatched routes for drivers in the Southeast Region (GA-FL-SC-TN). Managed Drivers for the Southeast Region _GA-FL-SC-TN). Built Rapport with drivers to achieve greater compliance and delivery success to key accounts. Created night reports on delivery percentages. Created missed opportunity reports for Management.



Enterprise

• United States
• Travel Arrangements
• 700 & Above Employee

• Assistant Branch Manager

  • Nov 2017 - May 2020

  Actively managed branches with approximately $2 million in sales revenue per year. Analyzed historical data to create monthly goals and strategies to exceed prior year performance.Led and developed seven employees per location to achieve sales and customers service objectives.Reconciled accounts receivable weekly to proactively maximize revenue and minimize bad debt.Marketed to local businesses to gain new accounts and increase traffic for existing accounts.

• Management Trainee/ Management Assistant

  • Sep 2016 - Oct 2017

  Actively learned how to operate and optimize the business line. Empowered to create a customer service culture in my branch, while leading the region in sales.



Pet Supermarket

• United States
• Retail
• 500 - 600 Employee

• Assistant Manager

  • Oct 2015 - Sep 2016

  Created detailed sales action plans which assisted in the coaching of sales representatives to improve performance to over 95% attainment in customer satisfaction and 3% increase in sales. Managed inventory control/Shrinkage by conducting weekly and monthly counts. Improved overall customer satisfaction from 90% to 95% by implementing realistic targets and demonstrating accountability. Exemplified and enforced a customer service culture that always scored 95% or higher from secret shoppers. Ensured that customers and prospective customers were treated with the highest levels of courtesy and professionalism. Resolved customer concerns in a timely and empathetic manner. Show less



Valdosta State University

• United States
• Higher Education
• 700 & Above Employee

• Contracts and Assignments Assistant

  • May 2013 - Aug 2014

  Communicated with residents and their parents regarding housing status and billing.Used Banner programs to maintain and update student's housing information. Audited and maintained housing files and documentations on over one thousand students daily. Created various Microsoft Excel reports for housing data collection.

• Orientation Leader

  • Mar 2012 - Feb 2014

  Created a welcoming environment for newly enrolled students and their families while guiding campus tours. Informed students and parents of various VSU policies and opportunities. Assisted newly enrolled students on creating their academic schedules.

• Resident Assistant

  • Jan 2013 - May 2013

  Met deadlines for creating programs to help residents develop academic and professional skills.Implemented advertising strategies to attract residents to programs while not exceeding budgets.Created and maintained positive relationships with twenty-five assigned residents to serve community needs. Executed administrative duties such as approving contracts, and maintaining accurate facility inventory. Conducted nightly rounds to ensure all amenities functioned adequately, and all safety measures were met in the residence hall. Show less

• Housing Associate

  • Nov 2009 - Dec 2012

  Enforced all University and Housing policies and procedures. Reported situations that may jeopardize the safety of the residence hall to the appropriate personnel in a timely manner. Maintain positive and open attitude when interacting with staff members, supervisors, public safety and residents or visitors of the building. Assisting people who appear to be unfamiliar with the building.



Chartwells Higher Education Dining Services

• United States
• Food and Beverage Services
• 700 & Above Employee

• Marketing Intern

  • May 2013 - May 2014

  Designed promotional materials to be displayed throughout campus. Developed marketing strategies for each segment of the dining market. Created and conducted surveys on campus. Utilized various quantitative programs for marketing research Conducted focus groups on campus about the dining experiences. Attended dining services staff meetings to understand the business line. Planned dining services special events. Designed promotional materials to be displayed throughout campus. Developed marketing strategies for each segment of the dining market. Created and conducted surveys on campus. Utilized various quantitative programs for marketing research Conducted focus groups on campus about the dining experiences. Attended dining services staff meetings to understand the business line. Planned dining services special events.