omone ethikumi
Customer Service Analyst at Everdon Bureau de Change Limited- Claim this Profile
Contact Information
us****@****om
(386) 825-5501
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Location
Nigeria, NG
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Experience
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Everdon Bureau de Change Limited
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Nigeria
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Financial Services
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1 - 100 Employee
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Customer Service Analyst
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Aug 2021 - Present
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Client Experience Officer
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Aug 2021 - Present
Improving service quality by conceptualizing tools and strategies for communication and recommending improvements in the process and procedure. Overseeing communication across different online presence methods and strategies such as: multi-channel traffic generation (telephone and email correspondence), social media utilization and affiliated marketing to increase custom er engagement and penetration.
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FirstBank Nigeria
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1 - 100 Employee
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Customer Service Officer
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Apr 2015 - Aug 2021
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Customer Service Officer
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Mar 2020 - Mar 2020
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Education
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Institut Supérieur de Formation Professionnelle (ISFOP) Benin
Bachelor's degree, International Relations and Diplomacy
Community
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