Configuration Specialist

• Jan 2023 - Present

Business Owner

• Oct 2021 - Present

• Successfully managed and marketed a start-up business that provides car interior detailing to the Calgary Area. • Doubled initial financial investment in less than half a year. • Developed sales and marketing skills sing systems like square, Instagram and Tiktok to boost my social media presence. • Developed business and client management, through reviews on square and collaborating with 2 construction businesses in need of my services. • Gained experience with resolving conflict and answering questions in a timely, professional, and respectful manner. Show less

Configuration Specialist

• Jan 2022 - Jan 2023

• Gained experience with creating and configuring safety programs using C++ • Acquired experience in data manipulation, cleansing and migration from various formats or data consisting of 10,000+ fields. • Gained experience in monitoring quality of work, ensuring highest standards at all times by completing tasks earlier than proposed. • Gained experience in permissions model deployment and working closely with the client to provide assistance to the Configuration and Support Manager in order to deliver solutions on time. • Configured reports using the application, report builder, and provided report training for clients when requested. • Supported in administration training for clients through a workshop while providing follow up support to ensure clients are confident and competent software Administrator Show less

Configuration Specialist

• Sep 2021 - Jan 2022

• Provided remote support to clients via email and phone support byproblem solving, troubleshooting and routing questions and concernsto respective departments• Took initiative by assuming ownership of client cases and calls inorder to monitor trends and suggest solutions at a corporate levelthrough Salesforce and Microsoft BI• Provided shadowing and training internally to new staff as well asexternally to clientele

Client Service Analyst

• Jan 2021 - Sep 2021

Management Trainee Program

• Apr 2020 - Jul 2020

-Procurement of new clientele. -Closing deals with old and new clients via zoom, WhatsApp etc -Team building -Procurement of new clientele. -Closing deals with old and new clients via zoom, WhatsApp etc -Team building

Co-Owner

• Jul 2019 - Jul 2020

- Offer catering services to the people of both Kelowna and Regina - Manage & Advertise business. -Keep strong ties clients - Offer catering services to the people of both Kelowna and Regina - Manage & Advertise business. -Keep strong ties clients

Lot attendant

• Apr 2019 - Aug 2019

-Learned and applied the necessary steps to maintain the cleanliness of vehicle both the interior and the exterior. -Maintained a clean environment to work in. Transported cars from one place to another. -Adapted to working in a competitive environment and helped customer -Learned and applied the necessary steps to maintain the cleanliness of vehicle both the interior and the exterior. -Maintained a clean environment to work in. Transported cars from one place to another. -Adapted to working in a competitive environment and helped customer

Attendant

• Jul 2018 - Sep 2018

-Learned and applied the necessary steps to maintain the cleanliness of vehicle both the interior and the exterior. -Adapted to working in a competitive environment and helped customer -Learned and applied the necessary steps to maintain the cleanliness of vehicle both the interior and the exterior. -Adapted to working in a competitive environment and helped customer

Sales/ Contractor

• May 2017 - Jun 2018

Successfully helped a start up business(Window Cleaning) gross about $35,000 over the 4 months of summer each year in 2017 and 2018, totaling $70,000. Negotiated and close deals on the spot having successfully secured the business of as many as 250 homeowners in the Calgary area. Learned the importance of customer relationship management to profitability Successfully helped a start up business(Window Cleaning) gross about $35,000 over the 4 months of summer each year in 2017 and 2018, totaling $70,000. Negotiated and close deals on the spot having successfully secured the business of as many as 250 homeowners in the Calgary area. Learned the importance of customer relationship management to profitability