Experience

Cogya

• United States
• Software Development
• 1 - 100 Employee

• Social Media & Personal Branding Manager

  • Dec 2022 - Present



Vezeeta

• United Arab Emirates
• IT Services and IT Consulting
• 200 - 300 Employee

• Social Media & Reviews Senior Lead

  • Jan 2021 - Nov 2022

• Customer Care Team Lead

  • Jun 2017 - Apr 2021

• Senior Customer Care Specialist

  • Aug 2015 - Jun 2017

  • 1- the first line of technical support for all issues from Doctors and the application• 2- Respond to doctors requests (Doctors password reset , Record technical issues at doctors application , Manage the solution of issues , Reply back to customers )• 3- Explanation of current features and new features of the product ( software application ) and IT benefits.• 4- Handling all their inquiries and problems ( Marketing , Collection ,Technical and selling problems )• 5- Send to the Manager daily and weekly report of all support issues. Show less

• inside Engagement specialist

  • Jun 2014 - Jul 2015

  • 1-Explanation of current features and new features of the product ( software application ) and IT benefits.• 2-Making sure that the customer (Doctor s ) can use the application by training the through phone calls or Scheduling training visits if it needs . • 3-Convincing the doctors of using the application .• 4-Following up calls to check their inquiries .• 5-Handling all their inquiries and problems ( Marketing , Collection ,Technical and selling problems ) .• 6-Handling unpaid doctors and maintain them .• 7-Completion of online paying process of the customers monthly.• 8-Collect data of customer and update it on our own system. Show less

• Callcenter Agent

  • Jul 2013 - Jun 2014

  1- Inbound call : received calls from patients to book appointments with doctors and received calls from clinics to confirm these appointments .2- Outbound : call the clinics or doctors to book appointments or make the reservation by active schedule and call the patients back to confirm these reservations and send them sms



A3dat Gis

• Coordinator

  • Aug 2012 - Mar 2016