Omnia Elkady

Logistics Supply Chain Specialist at All Pro Freight Systems, Inc
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Contact Information
us****@****om
(386) 825-5501
Location
Cairo, Cairo, Egypt, EG

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Bio

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Credentials

  • English As A Second Language
    English Capsules
    Feb, 2016
    - Oct, 2024
  • Spanish language course
    Ministry of defense language institute.
    Feb, 2015
    - Oct, 2024
  • English As A Second Language
    Notcourses
    Apr, 2014
    - Oct, 2024

Experience

  • All Pro Freight Systems, Inc
    • Transportation/Trucking/Railroad
    • 1 - 100 Employee
    • Logistics Supply Chain Specialist
      • Nov 2021 - Present

      Following up on loads to be delivered in the US states. Handling the shipping process for our VIP account ( Wolverine Packing Company ) Following up on loads to be delivered in the US states. Handling the shipping process for our VIP account ( Wolverine Packing Company )

  • fetchr
    • Law Practice
    • 1 - 100 Employee
    • Social Media Coordinator
      • Nov 2020 - Oct 2021

      Participated in ongoing technology and communication training to accelerate chatresponse times.Processed orders and coordinated delivery schedules to meet customer needs.Met and exceeded daily service quality and performance goals.Achieved good performance to handle huge numbers of live chats and provided thecustomers with the proper information they need.

    • Banking Customer Service Advisor
      • Jan 2019 - Nov 2020

      Processed orders and coordinated delivery schedules to meet customer needs.Engaged with customers to understand and resolve issues and answer their questions.Completed calls and followed scripts to maintain good call control.Met and exceeded daily service quality and performance goals.Assisted team members and managers with tasks to maintain productivity.Ensured the banks' documents with every customer as per the bank conditions. Followed up the bank updates daily. Handled around 16 bank located in UAE. Show less

    • Customer Service Representative
      • Nov 2018 - Jan 2019

      Handled phone communications with customers.Escalated calls to different and higher departments to satisfy customer needs.Processed orders and coordinated delivery schedules to meet customer needs.Updated customer accounts with current personal and purchasing information.Handled calls for normal orders in UAE, KSA and Oman.

  • Alsun Academy
    • Spain
    • Textile Manufacturing
    • English Instructor
      • Feb 2018 - Aug 2018
  • Q Express ( An Amazon Susidary )
    • Saudi Arabia
    • Transportation, Logistics, Supply Chain and Storage
    • 1 - 100 Employee
    • Customer Service Representative
      • Aug 2017 - Jan 2018

      Represented a multinational shipping company that services in KSA and UAE, responding to the customers requests via calls. Offered full information about the shipments like tracking numbers, full address, delivery day and time, etc... Answered the customers' questions and enquires. Represented a multinational shipping company that services in KSA and UAE, responding to the customers requests via calls. Offered full information about the shipments like tracking numbers, full address, delivery day and time, etc... Answered the customers' questions and enquires.

  • Cairo International Airport
    • Airlines and Aviation
    • 500 - 600 Employee
    • Internship Trainee
      • Jan 2017 - Feb 2017

      Public relationships in VIP lounges at Cairo international airport. Public relationships in VIP lounges at Cairo international airport.

Education

  • Ain Shams University
    Bachelor's degree, English Language and Literature, General
    2013 - 2017

Community

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