Experience

LEAD School

• India
• Education Administration Programs
• 700 & Above Employee

• Team Leader

  • Jul 2021 - Present

  Leading Product Support team- understanding the queries and providing solutions.Coordinate with the Business team to support new product developments and existing product enhancements.Work with Product & Development team in performance analysis of new products and enhancements.Analyze customer suggestions and recommend product revisions.

• Product Support Specialist

  • Nov 2019 - Jun 2021

  Developed training materials and provide product training to staff, new hires, and customers.Created wire-frames and JIRA stories for our consumer product.Work with the support team to provide product support and assistance to customers, evaluate complex customer problems, identify root causes and derive resolutions.



Allied Digital Services Limited

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Technical Support Specialist

  • Oct 2018 - Nov 2019

  Working with customers or employees to identify computer problems and advise on the solution.Logging and keeping records of customer or employee queries.Analyzing issue logs so you can spot common trends and underlying problems. Working with customers or employees to identify computer problems and advise on the solution.Logging and keeping records of customer or employee queries.Analyzing issue logs so you can spot common trends and underlying problems.



Sutherland

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Support Executive

  • Oct 2015 - Jul 2018

  Handled Dell commercial customer requests, questions, and complaints on a variety of support channels.Evaluate problems and complaints of the customer/client and provide proper solutions to them.Boost customer loyalty by offering an excellent experience. Handled Dell commercial customer requests, questions, and complaints on a variety of support channels.Evaluate problems and complaints of the customer/client and provide proper solutions to them.Boost customer loyalty by offering an excellent experience.



Sitel Group

• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Support Specialist

  • Apr 2014 - May 2015



Embee Software Pvt. Ltd.

• India
• IT Services and IT Consulting
• 500 - 600 Employee

• Information Technology Technical Support

  • Apr 2010 - Mar 2014

  Worked as IT support engineer at Axis Bank back-office maintaning Account opening process Worked as IT support engineer at Axis Bank back-office maintaning Account opening process