Branch Manager

• Feb 2023 - Present

Investment Head- Kolhapur and Sangli Region

• Jan 2020 - Present

Assistant Manager

• Oct 2017 - Dec 2019

Branch Operations Manager

• Feb 2017 - Sep 2017

-Lead the Service Team. -Ensuring regulatory and procedural compliance -To co-ordinate the audit of the branch -Ensuring service excellence to enhance portfolio, control retention and better cross sell -Authorize and check RO / SO entries -Check vouchers to clear transactions of above Rs. 10 lakhs - Vault / Key custodian -Ensures the branch and vaults are opened and closed on a timely basis. -Enforces dual control procedures at all times. -Facilitates teller buys and sells to the vault. -Balances vaults, coin machines, taxes, FICA, etc. -Audits teller drawers. -Maintains monthly branch efficiency logs. -Assists new tellers with training. -Oversees teller duties and assists line with customer transactions during peak periods. -Keeps staff informed of pertinent changes in operational policy and procedures. -Prepares teller performance appraisals and disciplinary notices as required. -Schedules tellers for adequate coverage at all times. -Performs pre-audits to ensure ongoing adherence with compliance procedures. -Maintains and tests alarms and other security devices. -Keeps educated on all deposit, business and consumer loan products. -Maintains adequate supplies at the facility. -Balances and troubleshoots ATM/debit card concerns. -Maintains proper teller and vault cash levels, including ordering coin and currency. -Reports facility/building concerns to maintenance. -Ensures excellent customer service skills are practiced by all the teller staff members. -Meets with staff regarding branch security and safety issues. Facilitates meetings to disseminate operational information. Show less

Deputy Manager

• Aug 2012 - Jan 2017

1. All the operational work in the branch including issue of deposits, loan processing & authorization. 2. Giving product information to customers & staff members. 3. Conducting staff meetings time to time about new developments in the banking. 4. Making customers & other staff aware about different Deposit & Loan products including Central Govt Schemes like Jan Dhan Yojana, PMJDY, PMJJBY, Atal Pension Yojana & arranging campaigns. 5. Prepare & check documentation of various Loan Proposals with due consent with BM. 6. Performing, authorizing & observing various cash as well as cashless banking transactions like RTGS, NEFT, Local Bank Clearing, Outward Bank Clearing, documentation & processing of deposit receipts & loan proposals, Account to account transfers etc. 7. Gate keeping of account opening. 8. Suspense account monitoring and daily report monitoring. 9. KYC Regulation and KYC renewal monitoring and conduct training for Sales/Frontline staff on KYC and other kea operational processes. 10. Dissimilation of kea operational circulars to the front office staff. 11. Ensure satisfactory audit rating in all internal as well as external audits. 12. Ensure that branch operational and credit costs are kept as per the budget. 13. Lead a result oriented team and is responsible for managing the Branch Profitability ensuring high quality service and Customer Relationship Management; 14. Own all branch-banking objectives and overall branch supervision; 15. Ensure achievement of overall Branch Targets by generating business and cross sales; 16. Key Customer Relationship Management & supervision of all High Net Worth customer programs; 17. Ensure all components of the branch sales model function as per design; 18. Complaints Handling; 19. Review Branch Operations reports; 20. Branch Merchandising & co-ordination with Marketing at product level; • Ensure compliance with Banking rules, Regulations & Procedures. Show less

Operations Manager

• Aug 2011 - Aug 2012

• Regular Banking Operations as SOD & EOD • Checking Cash after cash transaction hours are over & report to the BM. • Passing entries & authorize them. • Prepare & check documentation of various Loan Proposals with due consent with BM. • Giving appropriate service to customers by solving their queries & providing them required information. • Making customers aware about different products & services offered by the bank & informing them about the amendments/modifications or changes in various schemes/products regularly. • Handling a team of Jr. Sales Officers& guide them about various products & services offered by the bank. • Achieving sales target through the sales team by selling CASA Products, Loan Products, Third Party Distribution Products like Life Insurance, General Insurance, Mutual Funds etc. • Conducting & arranging regular meetings with the sales team & upper management to assure proper co-ordination between them. • Conducting regular meetings with the customers to know their views & informing them various changes if any. • Act as Middle Man between BM & rest of the staff. Show less

Relationship Manager

• Jun 2010 - Aug 2011

• Developing & maintaining relationship with IFAs & National Distributors (NDs) & generate business through them. Making them aware about ongoing market trends & assisting them to focus on the products suitable for different market trends. • Empanelment of new IFAs & motivate them. • Conducting meetings of all the IFAs at regular intervals & communicate them regarding any changes in different schemes, brokerage structure & NFOs. • Developing & maintaining relationship with PSU Channels, meeting Branch Managers & Marketing Managers/Officers of different banks, giving them product knowledge & generating business through the leads given by them. • Arranging Product Awareness Seminars & Presentations for IFAs, NDs & PSU Channel regularly & at the time of NFO. • Handling Individual customers & walk-in customers & convince them. • Solving queries of IFAs & Customers & inform them regarding their current investment status. Show less