Omidamola Akanji
Sales Operation/ Business Analyst at Afloat Limited- Claim this Profile
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English Native or bilingual proficiency
Topline Score
Bio
Credentials
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Effective Problem- Solving and Decision-Making
CourseraAug, 2021- Nov, 2024 -
High Impact Business Writing
CourseraAug, 2021- Nov, 2024 -
Initiating and Planning Projects
CourseraAug, 2021- Nov, 2024 -
Managing Project Risks and Changes
CourseraAug, 2021- Nov, 2024 -
The Art of Negotiation
CourseraAug, 2021- Nov, 2024
Experience
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Afloat Limited
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Nigeria
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Aviation and Aerospace Component Manufacturing
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1 - 100 Employee
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Sales Operation/ Business Analyst
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Feb 2022 - Present
•Report and provide insight to support the decision-making and strategic planning of the sales and marketing management team.•Serve as key contact person for supervisors and senior management regarding sales and retention performance.•Report and analyze revenues and revenue-related metrics to assist management in making sound decisions.•Analyze data and provide important visualization and dashboards that clearly communicates complex data in a simple form to non-technical audience.•Investigate and analyze data problem and issues.•Responsible for accurate processing of all invoices.•Create a simple and easy-to-follow sales process.•Oversee reporting and administration.•Work together with sales team and leadership to implement sales plans.•Performing of other duties as assigned. Show less
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Sales Executive / Client Relationship Executive
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Jul 2019 - Feb 2022
•Initiate contact with new business leads.•Manage all aspects of the sales process from initiation to sales close.•Ensure sales are recorded and monitored in line with organizational processes.•Manage relationships with partners while providing impeccable customer service.•Work in conjunction with the commercial team to identify new market segments and define leads.•Recommend changes in tactics and approach based on market data.•Ensure accurate invoicing of product sales and monitoring receivables. Show less
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Junior Accountant
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Jun 2018 - May 2019
• Collates, prepares and interprets reports, budgets, accounts and financial statements. • Recommends financial actions by analysing accounting options. • Prepares asset, liability and capital account entries by compiling and analysing account information. • Streamlines accounting processes by eliminating bottlenecks, increased department efficiency by 25% in 2017. • Collates, prepares and interprets reports, budgets, accounts and financial statements. • Recommends financial actions by analysing accounting options. • Prepares asset, liability and capital account entries by compiling and analysing account information. • Streamlines accounting processes by eliminating bottlenecks, increased department efficiency by 25% in 2017.
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Petrospect Ltd
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Nigeria
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Oil and Gas
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1 - 100 Employee
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Clients Relation Executive
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Mar 2017 - May 2018
• Communicate in a very courteous manner by telephone and email with customers to resolve issues and provide solutions. • Ensures all customers enquiries are responded to in a timely manner. • Ensures in-depth knowledge of the products and services offered by the company. • Provides reports and statistics to the manager, increased department efficiency by 25% in 2017. • Attends customer and corporate events. • Communicate in a very courteous manner by telephone and email with customers to resolve issues and provide solutions. • Ensures all customers enquiries are responded to in a timely manner. • Ensures in-depth knowledge of the products and services offered by the company. • Provides reports and statistics to the manager, increased department efficiency by 25% in 2017. • Attends customer and corporate events.
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Dealdey Limited(Ringier Africa Group Deals)
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3, Iweanya Ugogboh off Durosinmi Etti, Lekki Phase 1
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Customer Experience Officer
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Feb 2015 - Jan 2017
• Resolved customer inquiries, complaints and service requests. • Reported, documented and escalated customer-related issues. • Monitored complaint trends and data, recommended actions or palliatives. • Achieved 75% customer conversion and retention. • Resolved customer inquiries, complaints and service requests. • Reported, documented and escalated customer-related issues. • Monitored complaint trends and data, recommended actions or palliatives. • Achieved 75% customer conversion and retention.
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Client Service Officer
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Jul 2014 - Dec 2014
• Successfully monitored product loading and discharge at depots. • Streamlined sales operations to block loopholes and generate 25% increase in sales profit • Successfully monitored product loading and discharge at depots. • Streamlined sales operations to block loopholes and generate 25% increase in sales profit
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Skye Bank Plc
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Nigeria
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Banking
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700 & Above Employee
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Customer Service Representative
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Jul 2012 - Jun 2014
• Proffered solutions to customer’s inquiry, complain and service request within the stipulated Service Level Agreement. • Attended to incoming calls and emails, redirected customers’ queries and escalated as necessary. • Involved in creating awareness of new products and services. • Proffered solutions to customer’s inquiry, complain and service request within the stipulated Service Level Agreement. • Attended to incoming calls and emails, redirected customers’ queries and escalated as necessary. • Involved in creating awareness of new products and services.
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Sterling Bank
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Nigeria
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Banking
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700 & Above Employee
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Assistant Customer Care Service Officer
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Dec 2010 - Sep 2011
• Planning, analyzing and maintaining customers’ accounts. • Opening accounts for walk-in customers. • Familiarizing customers with the various products and services rendered by the bank. • Keeping a database of customers information. • Planning, analyzing and maintaining customers’ accounts. • Opening accounts for walk-in customers. • Familiarizing customers with the various products and services rendered by the bank. • Keeping a database of customers information.
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Sterling Bank
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Nigeria
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Banking
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700 & Above Employee
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Pre-NYSC
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Jun 2010 - Oct 2010
• Writing of bank drafts for customers • Writing of cautions to other banks • Recording of inward and outward cheques • Writing of bank drafts for customers • Writing of cautions to other banks • Recording of inward and outward cheques
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Education
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2006 - 2010
Bowen University Iwo
Bachelor of science (B.sc), Economics -
2000 - 2006
Vivian Fowler Memorial College For Girls
West African Senior School Certificate
Community
