Omid Mehrabi

Online & Digital Channel Customer Care Manager at MTN Irancell
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Contact Information
us****@****om
(386) 825-5501
Location
Iran, IR

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Credentials

  • Campaign Design
    MPT Academy
    Jan, 2023
    - Nov, 2024
  • Advanced Search Engine Optimization
    Tehran Institute of Technology (MFT)

Experience

  • MTN Irancell
    • Iran
    • Telecommunications
    • 700 & Above Employee
    • Online & Digital Channel Customer Care Manager
      • Jun 2023 - Present

      - Lead and manage a team of customer care representatives, overseeing online and digital channels such as website chat, email, social media, and online review platforms. - Monitor customer interactions, ensuring timely and accurate responses to inquiries, complaints, and requests while maintaining a positive brand image. - Lead and manage a team of customer care representatives, overseeing online and digital channels such as website chat, email, social media, and online review platforms. - Monitor customer interactions, ensuring timely and accurate responses to inquiries, complaints, and requests while maintaining a positive brand image.

  • Golrang Industrial Group
    • Manufacturing
    • 700 & Above Employee
    • Digital Marketing and Social Networks Expert
      • Mar 2021 - Mar 2023

      • Proving commercial proposals and designing sales campaigns • Marketing research and periodic research on target keywords for search engine optimization • Planning and executing SEO strategies • Designing and website architecture, constructing internal and managing external link building • Forming SEO team, producing content and reporting as a result the rank of keywords was improved and CTR (Click Through Rate) was increased. • Providing content for social media and managing the social network pages of the company Show less

  • PERSIAN HOLDINGS LIMITED
    • United Kingdom
    • Director of IT and Digital Advertising
      • Sep 2017 - Mar 2021

      • Managing website and website SEO of Safar.com • Set all work related to hardware and computer software • Managing website and website SEO of Safar.com • Set all work related to hardware and computer software

  • Arian Aluminum
    • Tehran, Tehran Province, Iran
    • Sales Marketing Manager
      • Dec 2013 - Jul 2017

      • Sales and marketing management • Launching the online sales website of Aryan Aluminum and optimizing (SEO) • Sales and marketing management • Launching the online sales website of Aryan Aluminum and optimizing (SEO)

  • Paeez Sahra Tour and Travel Agancy
    • Tehran Province, Iran
    • Sales Expert
      • Mar 2011 - Dec 2013

      • Setting up and planning the journey of passengers from the origin • setting up the company's online sales website and producing content • Setting up and planning the journey of passengers from the origin • setting up the company's online sales website and producing content

Education

  • Islamic Azad University
    Bachelor of Applied Science - BASc, Information Technology
    2005 - 2010

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