Experience

Color

• United States
• Public Health
• 300 - 400 Employee

• Manger, Support Operations

  • Nov 2021 - Present

  - Manage 2 teams (Support and Intake) totaling 15 direct reports - Oversee and manage hiring, training, processes and policies for support of the following products: Domestic and Global Genetics, Essential Care and the All of Us Research Project - Champion customer voice and technical support aspects on a cross functional team through new product definition, development and launch

• Support Operations Lead

  • Feb 2021 - Nov 2021

  - Lead for Genetics support team, Genetics product, PHI disclosures, All Of Us Research Project, and COVID products - Hired and trained new support agents to full proficiency - Championed user perspective across multiple departments to drive improvements across multiple products - Handled all external and internal support escalations - Championed support needs and interests to cross functional teams - Cross functional point of contact as subject matter expert for product and… Show more - Lead for Genetics support team, Genetics product, PHI disclosures, All Of Us Research Project, and COVID products - Hired and trained new support agents to full proficiency - Championed user perspective across multiple departments to drive improvements across multiple products - Handled all external and internal support escalations - Championed support needs and interests to cross functional teams - Cross functional point of contact as subject matter expert for product and customer experience

• Support Specialist

  • Dec 2019 - Feb 2021

  - Resolved patient issues received through phone calls and emails - Identified and escalated bugs to appropriate teams cross-functionally - Identified and led necessary process improvements across multiple verticals - Led scheduling initiatives for COVID product for all SFDPH testing sites - Identified and filled gaps in process documentation - Created and assimilated new customer support processes



Adventure Out

• Senior Surf Instructor

  • Aug 2017 - Nov 2020

  Pacifica, California As a Senior Surf Instructor my main focus was to provide a safe and fun experience for all clients. This required a high level of communication as well as a thorough attention to detail in order to facilitate every individual client's success. This position also required being constantly up to date with weather and ocean forecasts by analyzing complicated wind and wave charts and models. I was also tasked with being the point of contact between company management, the clients and the other… Show more As a Senior Surf Instructor my main focus was to provide a safe and fun experience for all clients. This required a high level of communication as well as a thorough attention to detail in order to facilitate every individual client's success. This position also required being constantly up to date with weather and ocean forecasts by analyzing complicated wind and wave charts and models. I was also tasked with being the point of contact between company management, the clients and the other instructors. Finally, I demonstrated my communication skills every day as I was tasked with keeping good and professional relationships with the local community and other surf schools. Show less



Stanford University School of Medicine

• United States
• Higher Education
• 700 & Above Employee

• Assistant Clinical Research Coordinator

  • Dec 2017 - Feb 2019

  As an ACRC for the Clinical and Translational Research Unit, my role was mainly as a bio-specimen processor. My lab specialized in isolating PBMC's from Whole Blood and cryopreserving these specimens for later research. In this role, I learned and mastered over 20 different processing protocols for over 30 different ongoing studies. I was also a very frequent point of contact between the lab, the Study Coordinators and Principal Investigators of the studies. The work required an extremely high… Show more As an ACRC for the Clinical and Translational Research Unit, my role was mainly as a bio-specimen processor. My lab specialized in isolating PBMC's from Whole Blood and cryopreserving these specimens for later research. In this role, I learned and mastered over 20 different processing protocols for over 30 different ongoing studies. I was also a very frequent point of contact between the lab, the Study Coordinators and Principal Investigators of the studies. The work required an extremely high attention to detail in a very time sensitive environment especially when processing multiple specimens from different studies simultaneously. Lastly, this position required critical thinking and problem solving for issues that arose with the processing duties, with the bio-software and with handling sensitive patient materials and information. Show less



Stanford University School of Medicine

• United States
• Higher Education
• 700 & Above Employee

• Intern

  • Apr 2017 - Jun 2017

  As an Intern at the Human Immune Monitoring Center, I learned and mastered a multi-day ELISA assay protocol. I was tasked with running this assay for an array of different sample types. I was also given the responsibility of developing and recording a thorough protocol for future employee training on this assay.



Israel Defense Forces

• Mortar Team Commander

  • Oct 2009 - Mar 2017

  Israel I served as a Mortar Team Commander for the 13th Battalion of the Golani Brigade for three years as an active duty soldier. I then served for an additional five years in a reserve duty capacity as a Mortar Team Commander for the Golani Special Forces Battalion. In addition to basic, advanced, and specialized training, I also completed an intensive four month Commander's Course. During my time in the IDF, I was able to develop and demonstrate management skills in highly stressful environments… Show more I served as a Mortar Team Commander for the 13th Battalion of the Golani Brigade for three years as an active duty soldier. I then served for an additional five years in a reserve duty capacity as a Mortar Team Commander for the Golani Special Forces Battalion. In addition to basic, advanced, and specialized training, I also completed an intensive four month Commander's Course. During my time in the IDF, I was able to develop and demonstrate management skills in highly stressful environments with an extremely high rate of mission success. I was also able to fine tune my communication skills both with soldiers under my command and with superior officers in order to successfully complete mission objectives. Show less



SunZee

• Wellness and Fitness Services
• 1 - 100 Employee

• Community Manager

  • Jun 2016 - Sep 2016

  Tel Aviv Area, Israel As the Community Manager, I actively sought out and built the Kickstarter Backer community for the company Kickstarter campaign resulting in ~500 backers and exceeding the campaign goal of $50,000 raised. I also conceptualized, built and managed the Affiliate Athlete Group that consisted of two athletes. I communicated daily with backers, athletes, potential customers and business affiliates to build strong relationships that outlasted the Kickstarter campaign in order to secure future revenue… Show more As the Community Manager, I actively sought out and built the Kickstarter Backer community for the company Kickstarter campaign resulting in ~500 backers and exceeding the campaign goal of $50,000 raised. I also conceptualized, built and managed the Affiliate Athlete Group that consisted of two athletes. I communicated daily with backers, athletes, potential customers and business affiliates to build strong relationships that outlasted the Kickstarter campaign in order to secure future revenue opportunities for SunZee. In addition, I assisted with content creation and editing for the Kickstarter page and company website. Show less



Wix

• Israel
• Software Development
• 700 & Above Employee

• Customer Solutions Representative

  • Mar 2015 - Jun 2016

  Tel Aviv Area, Israel In my role as a Customer Solutions Representative I communicated daily with private and business users of Wix.com in order to successfully resolve Technical, Billing, SEO and eCommerce issues. I specialized in handling VIP users that required an extremely thorough attention to detail and high level of professional customer relations. I conceptualized, led, and analyzed an end to end data analysis project that identified gaps between user understanding and the company knowledge base. This… Show more In my role as a Customer Solutions Representative I communicated daily with private and business users of Wix.com in order to successfully resolve Technical, Billing, SEO and eCommerce issues. I specialized in handling VIP users that required an extremely thorough attention to detail and high level of professional customer relations. I conceptualized, led, and analyzed an end to end data analysis project that identified gaps between user understanding and the company knowledge base. This project resulted in the addition of necessary help center articles and keywords in those articles to drive down the amount of support inquiries sent in by users. I also maintained excellent cross-functional communication with QA, Support, Help Center, Billing and SEO teams in order to drive successful and timely resolutions to customer issues. Show less



AMHSI - Alexander Muss High School in Israel

• United States
• Higher Education
• 1 - 100 Employee

• Introduction to Radio Course Instructor

  • Oct 2014 - Mar 2015

  AMHSI is a study abroad high school for jewish teens from all over the world for their junior and senior year. I created the curriculum and taught an introduction to radio course which included theoretical and practical knowledge on the subject. Ranging from history of radio broadcasting to hands on experience with radio equipment and radio broadcasting.



shopnfly

• Technology, Information and Internet

• Marketing Associate (Intern)

  • Jun 2014 - Oct 2014

  shopnfly is an online platform that allows travellers to search through a wide range of duty free products and find the best deals across all the destinations in their travel itinerary. This includes stores from the travellers' home market all the way to the trip's destination and any stops in between, including in-flight options. -Managed shopnfly's Social Media pages (Facebook, Twitter, Linked-In) -Communicated with potential users and the existing user base via social media channels… Show more shopnfly is an online platform that allows travellers to search through a wide range of duty free products and find the best deals across all the destinations in their travel itinerary. This includes stores from the travellers' home market all the way to the trip's destination and any stops in between, including in-flight options. -Managed shopnfly's Social Media pages (Facebook, Twitter, Linked-In) -Communicated with potential users and the existing user base via social media channels -Increased number of unique visitors to shopnfly platform through social media channels -Increased traffic to shopnfly platform through social media channels -Increased user engagement with shopnfly through social media channels -Assisted with online content creation Show less



Audioversity - קול האוניברסיטה

• Israel
• Media Production
• 1 - 100 Employee

• Broadcaster

  • Nov 2013 - May 2014

  IDC Radio, 106.2 FM, is part of the network of educational stations. It broadcasts from the studios of the Sammy Ofer School of Communications at the IDC Herzliya campus. The studios are considered among the most advanced in Israel and the world. Students from all of the schools at IDC Herzliya, along with alumni and faculty, operate the radio station in cooperation with and under the guidance of leading professionals from the communications world. As part of the academic program, students are… Show more IDC Radio, 106.2 FM, is part of the network of educational stations. It broadcasts from the studios of the Sammy Ofer School of Communications at the IDC Herzliya campus. The studios are considered among the most advanced in Israel and the world. Students from all of the schools at IDC Herzliya, along with alumni and faculty, operate the radio station in cooperation with and under the guidance of leading professionals from the communications world. As part of the academic program, students are active in all aspects of broadcasting – they are broadcasters, producers, and editors and take responsibility for the technical and musical aspects as well. IDC Radio broadcasts 24 hours a day, seven days a week. The broadcasts are mainly talk shows on a wide range of subjects. On the weekends, programs are broadcast in English in cooperation with students from the Raphael Recanati International School. IDC radio serves as a distinctive lab that bridges academia and industry, enabling students to develop and broadcast original radio content and become involved in the media. "The Man Cave" satirically covered current events and popular culture trends: -Co-broadcaster of "The Man Cave" program -Content editor for "The Man Cave" Tasked with finding and verifying content used and talked about on air -Musical Advisor for "The Man Cave" In charge of finding music played on air during "The Man Cave" program Show less