Experience

Al Bayader Ref & Heaters Devices

• United Arab Emirates
• Industrial Machinery Manufacturing
• 1 - 100 Employee

• Salesperson

  • Dec 2021 - Present

  Make sales calls, marketing and promotion of range of products, communicate with customer and understand their needs Make sales calls, marketing and promotion of range of products, communicate with customer and understand their needs



Royal Care

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Call Center Agent

  • May 2019 - May 2021

  Answer phones and customer requests and complaints in an efficient manner, transfer calls to appropriate place, report to supervisor with any problems or suggestions to better work atmosphere, assist customers in a timely manner to avoid long waiting times Answer phones and customer requests and complaints in an efficient manner, transfer calls to appropriate place, report to supervisor with any problems or suggestions to better work atmosphere, assist customers in a timely manner to avoid long waiting times



Zain Group

• Kuwait
• Telecommunications
• 700 & Above Employee

• Call Center Agent

  • Jul 2018 - Jun 2019

  Answer inbound calls as well as assist customers who have specific inquiries, I dentify and escalate priority issues, Route calls to appropriate resource, follow up customer calls where necessary, prepare reports on customer calls & circulate aging reports to the execution team Answer inbound calls as well as assist customers who have specific inquiries, I dentify and escalate priority issues, Route calls to appropriate resource, follow up customer calls where necessary, prepare reports on customer calls & circulate aging reports to the execution team



Sudatel Telecom Group, Ltd

• Sudan
• Telecommunications
• 700 & Above Employee

• Call Center Agent

  • Jun 2016 - Jun 2018

  Answer inbound calls as well as assist customers who have specific inquiries, professionally handle the customer call as per the company standard, Accurately logging the customer call in CAFM system, Handle and resolve customer complaints, provide customers with products and services information Answer inbound calls as well as assist customers who have specific inquiries, professionally handle the customer call as per the company standard, Accurately logging the customer call in CAFM system, Handle and resolve customer complaints, provide customers with products and services information