Head Of Operations

• Jun 2007 - Present

1. Program and Projects management: • Leading the deployment of various scale ICT Projects of VIP customers. The Projects Varies from a full turnkey solution to Infrastructure, Data Centers, Unified communications, self- services and contact centers, LAN, WAN, WLAN, DWDM and transmission projects across. • Adept at evaluating the projects scope to understand project deliverables and then execute/monitor successful projects delivery. • Setting and monitoring effective life cycle for projects start from Forecast, Planning to execution and monitoring to handover and sign off. • Worked with presales department on projects design, shop drawings, RFP, BOQ and costing. 2. Financial Management: • Budget, Forecast, Actuals and Margin Management of the Department. • Department P&L Management. • Resources optimization and utilization for effective performance and cost management. 3. Managed Services Management: • Managed services contracts planning, resources deployment and support. • Administration of managed services and projects budget and revenue. • Increasing sales input by setting proper project plans, resources management, setting up correct solution designs, and scoping. • Increased Managed service revenue from KWD 850 K to KWD 1.3 M in 3 years. 4. Strategic and Operations department development: • Engagement in setting organization strategic goals and vision. • Ensure that all initiatives are aligned with Organization Strategic Plan by setting appropriate KPIs to measure performance against planned works. • Developed and grew staff competencies through continuous Mentoring of team leaders, team development, implementation, and support of specific training for various responsibilities. • Setting and enhancement of Organization ISO procedures. • Setting department policies, procedures, objectives, and goals. • Enforcing and regulating security policies and procedures. • Customization of IT and ERP flows. Show less

Project Manager

• Apr 2006 - Jul 2007

Project Manager at METCO – State of Kuwait from 1 April, 2006 to 30 June, 2007. During this time I was responsible of managing all big accounts in Kuwait like KOC, KFH, ministries, Hotels.

Installation Supervisor

• Feb 2006 - Apr 2006

Installation Supervisor at METCO – State Of Kuwait from 1 February, 2006 to 1 April, 2006-12-07.METCO is NORTEL Golden partner in Kuwait, my responsibilities were supervising al CS1000 and M1 systems installation and upgrades including CS1000 applications as call pilot, OTM, ICD, MIRAN.

Sr. Telephony Engineer

• Sep 1999 - Dec 2005

Sr. Telephony Engineer

• Sep 1999 - Dec 2005

BSS Engineer

• Jan 1997 - Jan 1999

It is a Saudi Company licensed for the implementation of ERMES (European Radio Message System). Duties were: delivery of paging system in Jordan for professional and small businesses, installing and maintaining Networks and Base Station Systems (BSS). All were provided by TECNOMEN Oy of Finland. On the other hand I was administrating the company voice and data networks. It is a Saudi Company licensed for the implementation of ERMES (European Radio Message System). Duties were: delivery of paging system in Jordan for professional and small businesses, installing and maintaining Networks and Base Station Systems (BSS). All were provided by TECNOMEN Oy of Finland. On the other hand I was administrating the company voice and data networks.

Captain Engineer

• Jan 1990 - Jan 1997

Duties were involving Military Radio communication system Installation and operation, Electronic and Digital radio (HF/VHF) design, and Telephone Network of the Armed Forces that consist of PABX's of different brands. Duties were involving Military Radio communication system Installation and operation, Electronic and Digital radio (HF/VHF) design, and Telephone Network of the Armed Forces that consist of PABX's of different brands.