Consultant

• Aug 2021 - Present

Co-fondateur

• Jan 2017 - Dec 2020

RETAL MAISON Multi-services IT outsourcing Company. Network infrastructure Technical support/help desk; Application support or management IT Support IT security Implementation. RETAL MAISON Multi-services IT outsourcing Company. Network infrastructure Technical support/help desk; Application support or management IT Support IT security Implementation.

Administrateur JDEdwards CNC

• Jan 2016 - Feb 2017

Responsible for maintenance, support and deployment of JDE EnterpriseOne. Perform day-to-day support, administration and problem resolution of the applications. Also responsible for the daily maintenance, patch updates and testing. Server and client package build and deployments. Apply ESUs, ASUs, Updates and Service Pack upgrades. Responsible for maintenance, support and deployment of JDE EnterpriseOne. Perform day-to-day support, administration and problem resolution of the applications. Also responsible for the daily maintenance, patch updates and testing. Server and client package build and deployments. Apply ESUs, ASUs, Updates and Service Pack upgrades.

System Engineer

• Jun 2013 - Feb 2017

Installation and maintenance of all systems within a client’s digital environment. ● Create groups in Active Directory to support Projects/Needs. ● Active Directory troubleshooting of domains and provide L3 support for incident management. ● Active Directory consolidation & migration activities. ● Apply standard group security policies. ● Provide support to application teams for application integration. ● Define OU tree and delegations. ● Ensure the security level of the new trusted AD forest. ● Help with users/resources/applications migration. ● Provide problem-solving services to network users. ● End-user support (OS Windows 10, Office 2019) ● Installing and configuring hardware and software components. ● Producing documentation on operational, system and user procedures & guidelines. ● Maintain effective security/backup and disaster recovery processes and systems. ● Management of virtual workstation pools (VDI). ● Management of the deployment of the various applications to the workstations (packaging, MSI, scripting, PowerShell, etc.). ● Technological watch of IT infrastructure and endpoint computing (software and hardware). ● Contribution to the disaster recovery plan ("DRP") and data backup systems.

BACK OFFICE ANALYST

• Aug 2012 - May 2013

Participate in team and individual projects delegated by the Back Office Manager; • When needed, help keep the team Organized by assisting with general Back Office duties including: Faxing, Archiving and Filing. • Daily reconciliation of Exchange Position • Ecm – Check daily to ensure all trades have matched • Collect and check brokers confirmations against the Book contents each day • Check and fax all the confirmations produced by the system to the counterparties. • Collect all incoming confirmations (both thirdparty and returned Total confirmations) and check and record against the Book. Chase all outstanding confirmations • Update the book with actual deliveries when this alters from the contractual volume

Helpdesk Agent

• Nov 2011 - May 2013

• First/Second level support for Office software and hardware incidents. • First level support for telecom and network incidents. • First level support for incidents related to in-house applications (After appropriate training). • Handling IT incidents and requests received via telephone, email or Help Desk application (TrackIt). • Incident logging through the Help Desk application and managing/prioritizing workload. • Remote user administration. • First/Second level support for Office software and hardware incidents. • First level support for telecom and network incidents. • First level support for incidents related to in-house applications (After appropriate training). • Handling IT incidents and requests received via telephone, email or Help Desk application (TrackIt). • Incident logging through the Help Desk application and managing/prioritizing workload. • Remote user administration.