IT Project Manager

• Sep 2022 - Present

Software System Architect

• May 2022 - Dec 2022

in charge of devising, configuring, operating, and maintaining Front-end features for Etisalat GoChat application. Analyze desired processes and outcomes and advise on the right combination of integrated systems and components to achieve the requirements.Help to define and decide the right IT strategy and approach that will best support long-term business plans and goals.

Research And Development Engineer

• Jan 2019 - May 2022

Provide telecommunication operators with needed solutions and products related to IPTV and OTT services (currently working for Etisalat operator in UAE)Like eLife IPTV/OTT service, eLife mobile applications

Billing Administrator

• Feb 2017 - Jan 2019

- Ensure that all mediate files are successfully received by rating engine and within their sequence number without any missing files.- Track all files missing or delayed from mediation.- Ensure that all received files are successfully processed and rated as per relevant KPIs.- Check suspended calls, rerate them, and resolve suspension reasons on a daily dasis.- Perform the necessary tests and configuration related to new rate plans and new MSCs and report result to direct line of authority.- Perform the necessary setup on the production environment of new rate plan for new services, short codes, products and installation of new MSCs files.- Administrate, monitor, and handle all billing operation tasks (Rating invoicing, bill production and financial postings) by : o Ensure that rental process runs correctly and on time on each bill cycle o Ensure that all subscribers are currently billed and all invoices and generated on time. o Ensuring that all invoices are printed by the beginning of each bill cycle and to be ready on time after the invoicing process is finished.- Ensure that all prepaid services renewal runs correctly and on time on a daily basis.- Ensure the accuracy of customers' invoices (Airtime, services) by running pre-checks and post-checks at every bill cycle run.- Prepare billing systems for closing monthly bill cycles and open new bill cycle and monitor these process.- Develop SQL queries for billing requested reports and update and fix data held on the billing system.- Develop UNIX scripts to automate and facilitate billing operations.- Solve customers' complaints effectively.

Billing Specialist

• Aug 2015 - Jan 2017

- Operate & support all billing system modules and other integrated systems (i.e. CRM, Resource Management, Credit Control).- Operate & support the ISP billing system modules.- Modify configurations on billing system (CRM, Credit Control).- Define new services on billing system upon MR/SL requests.- Apply batch services as per request (SL, CS, MR) - Apply corrective actions on billing system based on billing vs.OCS upon receiving discrepancies reports from MIS-QA and RA .- Solve customers' complaints received by Customer Service effectively and timely as per related policies and procedures- Provide Customer Service with complete and accurate feedback about the actions applied to solve the complaints.- Keep records about the corrective and preventive actions applied to solve customers’ complaints- Develop SQL queries for requested billing reports(one time , ad-hoc & scheduled) related to CS,SL,MR and FN departments.- Perform ,monitor and follow up pre-activation process.- Ensure security of billing systems information (customer information, calls ….).- Perform all support requests related to billing on time and in the proper way as per the associated policies.- Create and maintain packages & procedures that are used by other parties as systems interface to access billing system.- Perform requests received from other departments (SL, MR, CS) related to customers data.- Prepare the monthly claims processes requested from sales department (prepaid lines, stolen lines and EZ1 issues).- Prepare the aging report on quarterly basis to FN and monthly basis to Credit unit.- Recycle for GSMs and SIM as per request from SL/CS.- Create and modify forms of reports which printed from billing system (bill receipt..).- Contribute to maintaining the security and cleanness of Syriatel premises.

Software And Information Systems Engineer

• Jan 2013 - Jan 2016

Develop The government work and use the information technologies and software in management systems Developing and build programs, reports and statistics Overseeing the technical and informatics issues at the Directorate Checking the imported goods invoices Develop The government work and use the information technologies and software in management systems Developing and build programs, reports and statistics Overseeing the technical and informatics issues at the Directorate Checking the imported goods invoices

Software And Applications Developer

• Jan 2015 - Apr 2015

- Get requirements from customers or other companies. - Build the application with all functional and non-functional requirements . - Test the software and Deliver it on the time. - Get requirements from customers or other companies. - Build the application with all functional and non-functional requirements . - Test the software and Deliver it on the time.

Web Developer and Designer

• Aug 2013 - Mar 2014

Contact the customer and identify requirements Build the preliminary design for the work required and present it to the concerned Modify or add details to the project if there is a need Issuance of a final version of the project with full specifications Testing and troubleshooting tests if exists and releasing Contact the customer and identify requirements Build the preliminary design for the work required and present it to the concerned Modify or add details to the project if there is a need Issuance of a final version of the project with full specifications Testing and troubleshooting tests if exists and releasing

Software Development Programmer

• Mar 2011 - Oct 2011

Use Business Intelligence Ideas for telecommunication services and find suitable solutions and Analyzing, designing and implementing a pricing simulator engine, This engine provided marketing department by a tool to view and predict the effect of new pricing or packaging policies and build srategic consulting, including business plan & sales strategy development Use Business Intelligence Ideas for telecommunication services and find suitable solutions and Analyzing, designing and implementing a pricing simulator engine, This engine provided marketing department by a tool to view and predict the effect of new pricing or packaging policies and build srategic consulting, including business plan & sales strategy development