Omar Zamzami

IT Helpdesk and Support Administrator at ABT Group
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Contact Information
us****@****om
(386) 825-5501
Location
Jeddah, Makkah, Saudi Arabia, SA
Languages
  • Arabic Native or bilingual proficiency
  • English Professional working proficiency

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Bio

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Credentials

  • ITIL® 4 Foundation Course
    Dion Training Solutions
    Jun, 2023
    - Nov, 2024
  • Networking Foundations: Networking Basics
    LinkedIn
    Apr, 2023
    - Nov, 2024
  • SAP ERP Essential Training
    LinkedIn
    Apr, 2023
    - Nov, 2024
  • Product Analytics Micro-Certification (PAC)™
    Product School
    Jan, 2023
    - Nov, 2024
  • Product-Led Growth Micro-Certification (PLGC)™️
    Product School
    Jan, 2023
    - Nov, 2024
  • Google Technical Support Fundamentals
    Coursera
    Dec, 2022
    - Nov, 2024
  • Introduction to Service Management with ITIL 4
    Udemy
    Apr, 2022
    - Nov, 2024
  • Machine Vision with Raspberry Pi Workshop
    Binary Torch
    Aug, 2017
    - Nov, 2024
  • ATEC International robotic camp
    International Islamic University Malaysia
    Jan, 2017
    - Nov, 2024
  • ITIL® v4 Foundation
    PeopleCert
    Jun, 2023
    - Nov, 2024

Experience

  • ABT Group
    • Saudi Arabia
    • Construction
    • 1 - 100 Employee
    • IT Helpdesk and Support Administrator
      • Aug 2023 - Present

  • resal
    • Saudi Arabia
    • Technology, Information and Internet
    • 1 - 100 Employee
    • IT Officer
      • Feb 2022 - Jul 2023

      Company Software Management: Manage Company software to maintain IT standards compliance.IT Cost Control: Maintain cost efficiency and fulfill end-user productivity needs while providing support and maintenance.Data Management: Created Spreadsheet-Database with Each Employee's details (Personal/work information, Tools Access / Permissions, End User Assets) IT Policies and Procedures: Maintain definition, awareness, and compliance of IT Policies & Procedures and provide its essential controlling tools.Employees Onboarding: Provide new employees with workspace tools and onboarding tutorials. Show less

    • IT Support
      • Dec 2021 - Feb 2022

      IT Support: End-user support through troubleshooting problems and fulfilling work-space requests (Hardware, Software, and Licenses).Assets Management: Keep records and track End-users' assets.Access Management: Granting and provoking users approved required access to the software and tools using the default access management.IT Recruiting Support: Coordinating engineering, Product, UX/UI interviews and facilitate the hiring process

Education

  • King AbdulAziz University
    Bachelor's degree, Information System
    2016 - 2021

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