Experience

Fame

• United States
• Higher Education
• 1 - 100 Employee

• Instructional Designer

  • Apr 2016 - Present



JM&A Family

• Deerfield Beach Florida

• Instructional Designer

  • Jan 2016 - Mar 2016



World Fuel Services

• United States
• Oil and Gas
• 700 & Above Employee

• Instructional Designer | Technical Writer | IT Corporate Trainer

  • May 2015 - Dec 2015

  Conduct needs analysis to conceptualize the best method for delivering training. Facilitate live instructor led training both virtual and in person. Write technical documents regarding new software integration including quick reference sheets, powerpoint documentation and other training materials. Edit training videos and teach co-workers about instructional design using authoring tools such as Adobe Captivate, Articulate Storyline 2 and more. Utilized MadCap Flare to create in-depth technical documentation on a larger scale. Show less



Signature Consultants

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Instructional Designer | Developer

  • Mar 2014 - May 2015

  Design and develop computer based training programs to be used company wide to train and introduce the Associate Recruiter program to new hires in the respective profession. Create E-learning modules for any new hires as an integral and vital part of the onboarding process. Facilitate and execute instructor lead training to new recruiters delivering training materials over the course of a 3 day training session. Instructor led training included but not limited to, company history, how we relate to the market as an IT staffing firm, and how to interact with our clients both inter-company and with our candidates with emphasis on how to match the best candidate to the best job. Technical writing creating new job aids and quick reference cards on how to use the learning management system powered by Cornerstone OnDemand in addition to other new software packages such as Bullhorn and new telephone systems to mention a few. Update outdated and past courses to with my newly designed template to contain interactions, voice overs, and a more advanced engaging layout with click to reveals, video, and slider interactions. Gamification of courses to create better and more exciting courses. Identify and recommend learning solutions for new hires. Work closely with SME's and company founding individuals to ensure a great learning experience. Show less



Broward County Government

• United States
• Government Administration
• 700 & Above Employee

• Instructional Designer and Technical Writer

  • Jan 2014 - Mar 2014

  Technical Writer and Instructional Designer. Create online training programs for a new time and attendance tracking system by KRONOS. Capture software simulations to teach the learner on how to properly log-in to the system and or terminal. Captured and design the training programs using Adobe Captivate and Photoshop. Capture software simulations on a wide variety of actions including, punching in and out, viewing and managing employee’s time, approving time, requesting time off, and more. Write technical data, how-to guides, and quick reference cards on how to use the terminals, and how to use the online source. Conduct needs analysis on target audiences to determine how many different audiences will exist and the best way to deliver the appropriate content to these audiences in the most efficient manner. Edit an in-depth instructional manual for the supervisors and instructors whom teach the instructor-led portion of the training. Re-compile the manual in a more intuitive manner with captured images of the software. Compile step action tables and edit instructor notes into the manual. Show less



Florida Blue

• United States
• Insurance
• 700 & Above Employee

• E-Learning Developer

  • Sep 2013 - Dec 2013

  Develop and maintain E-learning content for the large and small group sales force. Focus on the development of software and product simulations in light of the new Affordable Care Act product demands which incorporate audio, graphics, and content imported from Powerpoint documents. Duties included converting existing modules from English to Spanish. Develop new strategies to deliver content in a timely manner with attention to load times, audio quality, SCORM compliance, and advanced graphics. Combine talents of multimedia graphics, high degree of technical understanding, audio performance and user interface navigation. Show less



Interval International

• Leisure, Travel & Tourism
• 500 - 600 Employee

• Instructional Designer/Training software developer

  • Jan 2013 - Sep 2013

  Employed as a member of the training and development team designing and implementing successful training solutions with Subject Matter Experts (SMEs) from across the company. Perform a wide variety of duties to design, develop and manage training materials and content databases to help drive company sales. Design training programs and delivery utilizing multimedia technologies such as e-learning and Learning Management System (LMS) integration. Convert PowerPoint files into interactive and engaging learning programs. Administer, and managed a global LMS. Evaluate quality, effectiveness and success of training programs. Analyzed results and oversee opportunities for improvements. Develop new learning programs and audit current content and materials via multiple vehicles, such as instructor led training (ILT), leader-led learning, self-study, blended learning and e-learning. Design, implement and integrate Computer Based Training (CBT) programs. Implement an infrastructure around m-learning and emerging technologies for the field. Facilitated knowledge transfer and behavior change to align with development goals and achieved learning objectives. Introduce applicable trends in training and development for inclusion in overall strategy. Show less



Starboard Cruise Services

• United States
• Retail
• 700 & Above Employee

• Training Specialist/Knowledge and Learning Systems

  • Apr 2012 - Jan 2013

  Conduct needs analysis and other research to gather information, validate need for training, and identify learning objectives. Determine the proper blend of instructor-led and web- based training (WBT) to be used in a given solution. Apply instructional design theory and techniques for adult learners, and utilize established curriculum development methodology in the design and development of appropriate, effective curriculum. Work with subject matter experts to proactively partner to obtain and validate courseware content. Develop and maintain Leader and Learner Guides, Workbooks, Handouts, WBTs, Assessments, and other components as required for the specific training need. Continually evaluate the effectiveness of training and additional training needs by developing and implementing post- instruction evaluation tools and criteria, such as performance-impacting evaluation, focus groups and classroom observations. Recommend and implement improvements to training to maximize benefits to customers, employees, and in meeting business objectives. Coordinate implementation of newly developed curriculum with internal customers, Training Delivery, and site management. Develop and conduct Train the Trainer sessions to train Leaders on how to deliver the curriculum. Assure overall quality of the learning experiences to exceed customer expectations. This includes all course materials; train the trainers, tools, and other resources. Show less



Univision

• United States
• Broadcast Media Production and Distribution
• 700 & Above Employee

• Instructional Designer

  • Dec 2011 - Apr 2012

  Convert PowerPoint presentations into interactive training modules. Design a strong curriculum. Create and monitor learning paths onto and from the LMS. Use 'Out-of-the-box' methods to provide solutions to complex courses and tutorials. Mange LMS and update course content. Work closely with the sales department at an executive level to create and update new and innovative learning material. Assure the quality and functionality of the LMS with great attention to detail. Update course content to display new interface functions and procedures. Create reports to analyze user response and course interactions. Collect sensitive user response data such as surveys and quizzes. Create technical training departmental branding motion graphics and still image displays. Show less



FIU Online

• Fort Lauderdale, FL

• Instructional Designer

  • May 2011 - Dec 2011

  Instructional Designer for FIU Online Continuing Education department. Work closely with the program managers, colleagues, course developers and other Instructional designers. Analyze, critique, and provide extensive feedback on existing/potential clients learning curricula. From concept to completion all forms of development are weighed and balanced including interactivity, formatting, delivery methods, and overall design. Use specific color schemes with respects to corporate logo where needed to ensure proper branding. WBT management and file sharing includes LMS sites such as Moodle and BlackBoard 9. Use of the ADDIE model. Virtual meetings and video conferencing via Adobe connect. Work closely with College professors to seek new innovative ways on how to deliver their learning content to the student/employee. Successfully use cross-platform development practices to effectively implement/ensure e-learning solutions and, bridging the gap between older teaching methods with new technologies. Create Storyboards and roadmap designs. Information mapping or info mapping structures created to help the team in the creative process. Show less



Embraer

• Brazil
• Aviation and Aerospace Component Manufacturing
• 700 & Above Employee

• Instructional Designer

  • Aug 2008 - Apr 2011

  Instructional Designer, developing and creating computer based training programs for aircraft mechanics, and engineers. Convert detailed technical data from pdf format to rich interactive and innovative e-learning programs. Use of blended teaching methods combining hands-on in the classroom aid as well as online support on an international scale. This position allowed me to utilize my graphic design experience, as well as motion graphics, and animations. I have designed the graphical user interface in a "user-friendly" presence to better aid the learner and keep a visual stability to assist with the learning material. I worked in close contact with the SME's and the Safety and Training Coordinator to ensure accuracy of the lesson material as well as the multimedia department to ensure the graphics and logos also pays respects to the company's logo guidelines and acceptable display properties. Arrange report tracking via the LMS. After development I was responsible for uploading the CBT's to the LMS where additional programming and settings had to be set up such as the "Certificate" page, course catalog, and e-mail notifications. Show less



AT&T

• United States
• Telecommunications
• 700 & Above Employee

• Customer Sales and Support

  • Mar 2000 - Aug 2008

  Handle customer questions, concerns, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution. Offer alternative solutions where appropriate with the objective of retaining customer's business. Handle business transactions in connection with activation of new customer accounts on a computer terminal. Assist management with scheduling and tracking of the workforce and vacation schedules in accordance with set Company guidelines and requirements. Assist in training new employees. Show less