Service Delivery Engineer

• Jun 2023 - Present

NOC Analyst

• Jan 2022 - Jun 2023

• Experience as a NOC Analyst:- Working in flexible shifts monitoring clients’ networks.- Troubleshooting and resolving issues when faced with issues.- Used Zoho ticketing system to get clients tickets, and resolve them according to the clients’ needs• Experience with Versa SD-WAN:- Versa Director deployment and configuration.- Versa devices (CPEs) configuration and deployment for clients.- Experienced with navigating and using Director and Analytics.- Experienced with Versa devices shell and CLI commands.- Troubleshooting using the director and Versa commands.• Experience with Cisco:- Configuration of Cisco routers and switches.- Experience with Cisco CLI and its commands.- Successfully configured and deployed Cisco’s WLC 9800.• Experience with HPE Aruba:- Deployment of HPE Aruba IMC, adding devices to it, and configuring them through it.- Deployment of HPE Aruba ClearPass and configuring TACACS authentication with Aruba devices on it.- Experienced and understanding of CLI commands.• Experience with VMware:- Deployment of virtual machines and configuring them.- Creating virtual networks and linking machines together. - Experienced with network emulators such as: EVE-NG, PNETLab, GNS3.• Windows Server:- Deployment and configuration of Windows Server 2016- Successfully configured DNS, DHCP, and PRTG (Networking monitoring) servers.- Creation of Windows Active Directory, adding users to it, and push necessary changes to users and devices.• Intermediate knowledge and understanding of Fortinet’s FortiGate.• Intermediate knowledge of Python. Show less

Summer Trainee

• Jun 2019 - Jul 2019

• Worked on site along with the other engineers. • Learned about the different equipment used by engineers on site to finish and complete projects successfully. • Supervised some of the workers to make sure that everything went according to plan. • Documented all product test procedures into user manuals, delivering updates as needed. • Learned about the safety rules and ethical codes necessary between a group to avoid accidents. • Worked on site along with the other engineers. • Learned about the different equipment used by engineers on site to finish and complete projects successfully. • Supervised some of the workers to make sure that everything went according to plan. • Documented all product test procedures into user manuals, delivering updates as needed. • Learned about the safety rules and ethical codes necessary between a group to avoid accidents.