Experience

Nile Aviation Egypt Nile Cruises

• France
• 1 - 100 Employee

• Operations Supervisor

  • Jan 2023 - Present

  -Leading GDS (Flights) department -Check on a daily the issuance of tickets process. -Check on a daily basis the agent errors. - Check the ADM received from airlines, set an action plan to reduce the count of agent errors. -Leading GDS (Flights) department -Check on a daily the issuance of tickets process. -Check on a daily basis the agent errors. - Check the ADM received from airlines, set an action plan to reduce the count of agent errors.



ETISAL International Group

• Egypt
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Operations Supervisor

  • Aug 2022 - Jan 2023

  - Regular performance evaluation - Setting an action plan across the team to improve the dropped metrics - Creat a healthy work environment - Regular performance evaluation - Setting an action plan across the team to improve the dropped metrics - Creat a healthy work environment



Xceed

• Egypt
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Operations Supervisor

  • Nov 2021 - Jun 2022

  - Evaluate the whole LOB performance- Building a glidepath & Setting an action plan to achieve all Operational KPIs on daily, weekly and quarterly basis- Organize the workflow

• Operations Team Lead

  • Oct 2019 - Nov 2021

  - Regular performance evaluation- Setting an action plan across the team to improve the dropped metrics- Creat a healthy work environment

• Subject Matter Expert

  • Apr 2019 - Oct 2019

  - Provide daily support to the team- Conduct side-by-side coaching and role plays with low performing agents- Share best practices

• Customer Service Representative

  • Mar 2019 - Apr 2019

  - Handle customer's inquiries in professional way to deliver first time resolution- Achieve the defineded KPIs



Expedia Group

• United States
• Software Development
• 700 & Above Employee

• Customer Service Representative

  • Feb 2019 - Mar 2019