Experience

APG eCommerce Solutions

• United Kingdom
• Transportation, Logistics, Supply Chain and Storage
• 100 - 200 Employee

• Information Technology Operations Engineer

  • Feb 2022 - Present

  • Objectives: 1. Supporting the company, customers, and suppliers by ensuring all technical operation matters are dealt with effectively and efficiently to minimize any disruption to the business. 2. Monitoring IT and operational support inboxes and ticketing tools. 3. Responding to tickets on time to meet first response SLA’s depending on ticket priority. 4. Working with internal and external teams and suppliers to find resolutions to the tickets raised. 5. Owning tickets and actively drive resolution from associated parties to meet ticket resolution SLA’s. 6. Ensuring all technical operations matters are dealt with in the timeframe allocated by the company and continuously supporting all the entities with dealing with company systems and utilities. 7. Ensuring a preventative & corrective action plan is in place to ensure technical issue do not reoccur. • Achievements: 1. Applying workarounds using Python scripts for long term issues. 2. Implemented label engine using ZebraDesigner 3 to switch from a 3rd party solution to an in-house solution. Show less



Arab Bank

• Jordan
• Banking
• 700 & Above Employee

• Ecosystem Relationship Associate

  • Nov 2021 - Feb 2022

  • Objectives: 1. Provided Arab Bank ECO System services to merchants. 2. Manage eCommerce website (E-Mart). • Achievements: setting up data collection templates for internal use to facilitate the process, minimize human errors and enhance the data visibility. • Objectives: 1. Provided Arab Bank ECO System services to merchants. 2. Manage eCommerce website (E-Mart). • Achievements: setting up data collection templates for internal use to facilitate the process, minimize human errors and enhance the data visibility.



Golden Vinous

• Riyadh, Saudi Arabia

• Customer Technical Support

  • Aug 2020 - Apr 2021

  • Objectives: 1. Took a role of maintaining and implementing driving simulators software. 2. Assembly and installation of driving simulators for clients. 3. Conduct training for clients as needed. • Achievements: 1. Wrote user manual for installation and implementation. 2. International supplier relation management for long term partnerships. • Objectives: 1. Took a role of maintaining and implementing driving simulators software. 2. Assembly and installation of driving simulators for clients. 3. Conduct training for clients as needed. • Achievements: 1. Wrote user manual for installation and implementation. 2. International supplier relation management for long term partnerships.



Rahaden Group

• Information Technology & Services
• 1 - 100 Employee

• Operational Specialist

  • Jan 2020 - Apr 2020

  1. Cooperate with government entities to onboard, implement and train on projects. 2. Manage the import and logistics process for materials and goods. 1. Cooperate with government entities to onboard, implement and train on projects. 2. Manage the import and logistics process for materials and goods.



DAMAMAX

• Jordan
• Telecommunications
• 1 - 100 Employee

• Sales Manager

  • Jun 2019 - Aug 2019

  1. Worked on billing payments for Internet subscriptions. 2. Customers marketing. 1. Worked on billing payments for Internet subscriptions. 2. Customers marketing.



Noah's Ark Waterpark

• Wausau, Wisconsin Area

• Lifeguard

  • May 2018 - Sep 2018