Management Consultant

• Nov 2022 - Present

As a Management Consultant I offered my services as a Project Manager during a Workday Integrations Project, which included working with payroll and finance teams in Europe, Middle East and the Americas, my main responsibilities were: - Communicate current status of the project to different executive levels - Design action plans for current risks and issues - Translate quality and functional needs into test cases - Motivate and direct developers into meeting deadlines - Engage with the Steering Committee when escalation was needed Show less

Director of Business Development

• Oct 2022 - Present

Expand our CX Service customer base for any company that can be benefited by cost reduction and higher Customer Satisfaction rates through the implementation of Artificial Intelligence and Machine Learning Technologies. Expand our CX Service customer base for any company that can be benefited by cost reduction and higher Customer Satisfaction rates through the implementation of Artificial Intelligence and Machine Learning Technologies.

Sales Excellence Manager

• Mar 2021 - Nov 2022

Director Comercial y de Proyectos

• May 2020 - Feb 2021

• Supervise the execution of the Projects presented by the Mangers. Responsible for the Operations of the Sales Team in different locations across the country. • Ensure customer satisfaction in each project through the ID of key requirements, translation to technical requirements and a successful deployment. • Develop tools on technologic platforms for further market trend analysis and forecasts, using MS Excel. Define, communicate, adapt and execute the strategy of the Business Unit. Ensure the compliance of projects and the achievement of KPI`s of the Department projects. Manage and improve the Commercial Operative processes, set prices, achieve profit for the different sales projects. • Redesign, optimize and automatize processes using Best Practices and Lean principles (8 wastes). • Attract and develop corporate accounts, follow up leads and enhance the CX through the whole sales cycle. • Achievements: sustained growth amidst the pandemic (team accountability for 60% of company`s growth), increase in process compliance and team energy-motivational levels. Show less

Managing Director

• Mar 2020 - May 2020

Operations Manager

• Sep 2019 - Dec 2019

Manager for the Center-South region in Mexico, leader of a team of 7 supervisors, 78 pharmacy leaders and 88 team members deployed in 78 pharmacies. As a leader of this team my main challenge is to mantain a correct inventory and cash control, so I can then focus on personnel turnover, sales service and commercial focus.As operations manager I have shared responsabilities with areas like regulatory, HR, logistics, sales, marketing, maintenance and legal. Another personal challenge is to change the culture and completely map processes. Show less

Business Unit Manager

• Mar 2018 - Aug 2019

As Business Unit Manager I am in charge of the strategy of two lines, which are composed of a portfolio with 20 products (4 new) with a forecasted value of $381 Million peso. In 2018 we faced a structural change in our Sales Force, which challenged us into achieving our goals and closed sales in $278 Million; just 80% of the budget.I´ve also been involved in projects, currenlty in one of my projects I am analysing the Commercial Structure, and how we satisfy demand (one of our main problems in 2018). Show less

Project Manager

• Jul 2017 - Mar 2018

I´ve been trusted with the task of creating and deploying a new enterprise within the group. This new enterprise will distribute medication to small pharmacies and has an estimated sales value by EOY fo $39.6 millon MXN.

MBA Summer Intern

• Jun 2016 - Aug 2016

I was assigned the task to Develop a Balanced Scorecard for the Human Resources Area, the scope included the Definition of th KPIs and recommendation of an IT Tool, the project objectives were completed within 9 weeks. I was assigned the task to Develop a Balanced Scorecard for the Human Resources Area, the scope included the Definition of th KPIs and recommendation of an IT Tool, the project objectives were completed within 9 weeks.

Project Manager

• Sep 2013 - Aug 2015

I coordinated and provided clear communications between crossfunctional teams across 4 Business Units and enabled clear visibility to high and middle managers. We accomplished the implementation of automatic controls in over 120 processes in one year. Scheduler at a Strategic Merge Project, where I provided clear visibility of current Status, pending tasks and risks to the Board of Directors and managers, we acheived full integration of Operations in 3 months. I coordinated and provided clear communications between crossfunctional teams across 4 Business Units and enabled clear visibility to high and middle managers. We accomplished the implementation of automatic controls in over 120 processes in one year. Scheduler at a Strategic Merge Project, where I provided clear visibility of current Status, pending tasks and risks to the Board of Directors and managers, we acheived full integration of Operations in 3 months.

Project Manager

• May 2012 - Mar 2013

I enabled direct communication between PepsiCo's cross functional team and its Client's on a Customer Collaboration Model where I reported on a monthly basis to the Board of Directors of both Companies, and weekly within the Project Team, we achieved over 10% sales growth every month with every client. I enabled direct communication between PepsiCo's cross functional team and its Client's on a Customer Collaboration Model where I reported on a monthly basis to the Board of Directors of both Companies, and weekly within the Project Team, we achieved over 10% sales growth every month with every client.

Jr. Test Leader

• Jan 2012 - May 2012

I leaded a team of SAP functional leaders during a migration Project, we accomplished the completion of activities within the commited time.

Associate IT Project Leader

• Jun 2011 - Dec 2011

I leeaded 2 IT projects which enhanced the security in Client's transactions. We delivered the projects on time and with the expected quality.