Experience

Ackerman Security
• United States
• Security and Investigations
• 100 - 200 Employee
• Contractor

  • Nov 2018 - Present


Wipro Limited

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Geek Squad

  • Jan 2018 - Oct 2018

  ▫ Researches, resolves and performs root cause analysis for Delivery and Installation Customer escalations relating to issues such as damage, scheduling and other product issues/problems. ▫ Develop root cause analysis on every escalation to be able to support process improvement teams and solve issues long term. ▫ Responsible for coordinating client communication for product and service delays. ▫ Collects insights and provides feedback to leadership team and business partners to facilitate continuous improvement in operational effectiveness and the customer experience. ▫ Secure proper coordination of all routine aspects of customer troubleshooting, requests, and inquiries along with consistent knowledge of industry needs and trends ▫ Partner with relevant business partners to resolve escalations within service level agreement time frames. Show less



Chime Solutions LLC

• United States
• Security and Investigations
• 1 - 100 Employee

• Benefits Administrator

  • Feb 2017 - Dec 2017

  ▫ Assumed responsibility for receiving, encoding, and processing of various customer employment benefits ▫ Consistently coordinated with appropriate internal personnel to guarantee timely response and resolution of complex issues ▫ Established positive relationships with customers by building rapport coupled and securing responsiveness to customer needs ▫ Compiled reports and completed administrative tasks in an efficient and timely manner, while utilizing multi-line phone system ▫ Offer support with the overall process improvement initiatives and coordinate with interdepartmental regarding benefits and annual enrollment. Show less