Experience

Amanleek

• Egypt
• Insurance
• 1 - 100 Employee

• Account Manager

  • Jul 2023 - Present

  * Achieve the proper capturing of the data on the system with a focus on accuracy, efficiency, ensuring that business decisions and processes are applied and documented in a professional way. * Maintain relationship with our members through courtesy calls to maximize the level of satisfaction * Assess risk exposure of members in line with medical underwriting policies and check the service description codes and benefit matching stated on the prior authorization requests, according to accepted medical coding rules, medical guidelines and policy's schedule of benefits * Deliver excellent customer service to Insurance Companies and insured members with view of achieving maximum client satisfaction. * Handle inbound enquiries in a professional and timely manner Show less



Zagazig University

• Egypt
• Higher Education
• 700 & Above Employee

• Clinical Oncology Pharmacist

  • Dec 2022 - Present

  . improving medication use including chemotherapy and other high alert medications. As part of multidisciplinary team CP has major role in assuring safe, effective and cost-effective drug therapy . ensuring that compounded sterile chemotherapeutic preparations are properly prepared, labeled, dispensed and delivered. Enhanced safety with standardized solutions. Double check process on all prepared solutions. . improving medication use including chemotherapy and other high alert medications. As part of multidisciplinary team CP has major role in assuring safe, effective and cost-effective drug therapy . ensuring that compounded sterile chemotherapeutic preparations are properly prepared, labeled, dispensed and delivered. Enhanced safety with standardized solutions. Double check process on all prepared solutions.



Chefaa

• Egypt
• Wellness and Fitness Services
• 1 - 100 Employee

• Medical Customer Experience Specialist

  • May 2023 - Jul 2023

  - Review and moderate all user-generated content. - Moderate communities located in social networking sites including Facebook, Instagram, and other similar social media outposts. - Ensure customer satisfaction and provide professional customer support. - Review and moderate all user-generated content. - Moderate communities located in social networking sites including Facebook, Instagram, and other similar social media outposts. - Ensure customer satisfaction and provide professional customer support.



MedNet Global Healthcare Solutions LLC

• United Arab Emirates
• Insurance
• 400 - 500 Employee

• Medical Officer

  • Dec 2022 - Mar 2023

  Review approval requests and provide decision based on policy guidelines and customer needs within set turnaround time and accurately check the service description codes and benefit matching stated on the prior authorization requests, according to accepted medical coding rules, medical guidelines and policy's schedule of benefits.. • Achieve the proper capturing of the data on the system with a focus on accuracy, efficiency, ensuring that business decisions and processes are applied and documented in a professional way. • Review monthly chronic medication requests and provide decision based on policy guidelines and medical justifications. • Monitor utilization rate and early detection of fraud and control. • Respond to inbound phone calls and generate outbound calls to confirm high response rate % according to preset KPIs and SLAs. Respond to all clients' queries though Fax, email, phone calls etc. • Assess risk exposure of members in line with medical underwriting policies. • Perform night shift duty to sustain any issues and queries related to Authorization department • Deliver excellent customer service to Insurance Companies and insured members with view of achieving maximum client satisfaction. Show less



Med Right for Medical Services

• Egypt
• Insurance
• 100 - 200 Employee

• Approval Doctor

  • Dec 2021 - Nov 2022



Freelance

• Director

  • Mar 2020 - Sep 2022



A.E pharmacies

• Sharjah, Egypt

• Pharmacist

  • Dec 2020 - Aug 2022



Hayah Palace Hospital

• Egypt

• Hospital Pharmacist

  • Aug 2021 - Jun 2022