Experience

Fathalla Markets

• Egypt
• Retail
• 200 - 300 Employee

• Quality Control Engineer

  • Sep 2022 - Present

  • Maintain systems for checking and verifying process compliance to HACCP Food Safety Plan, Food Quality Manual, and Formula Control. • Ensure proper and accurate documentation of food safety and hygiene procedures and verification records. • Implement and maintain NFSA quality standards across the market and its visits. • Preparing and participating in audits and report in writing to the overheads, the findings of Hygiene inspections, corrective action taken/required. • Train all categories of staffs in Food safety & factors affecting Premises hygiene. • Organize Cleaning & Sanitizing Program and Monitor Personal Hygiene of the staffs. • Supervise daily workflow for the fresh food receiving and catering. • Ensure correct processes, policies and proper execution of inventory management Shrink/Expiry control and Quality focus (in terms of inventory no damaged or poor fresh food quality, close to expiry). • Conduct thorough and recorded inspections of the chilled products, ensuring compliance with the Egyptian standard specifications. • Ensure food storage equipment for high-risk foods is at the correct temperature and complies with the required health and safety standards. • Documenting NCR if any product or staff issue related to food safety and verify the corrective action in accordance with quality manual guidelines. • Collaborating with the sourcing and product development team. • Cooperating with the stores managers to improve the Operations KPIs (Audit comments, weakness points, development, …. etc.) • Follow up on Implementation of the integrated pest management system. • Supporting documentations. Show less



Octopus-Outsourcing

• Egypt
• Outsourcing and Offshoring Consulting
• 100 - 200 Employee

• Customer Service Representative

  • Sep 2021 - Jul 2022

  • Responding to customers inquiries. • Guiding and training new agents. • Supporting team tasks. • Coaching agents and follow up their KPI’s. • Responding to customers inquiries. • Guiding and training new agents. • Supporting team tasks. • Coaching agents and follow up their KPI’s.



Control Union Egypt

• Egypt
• International Trade and Development
• 1 - 100 Employee

• Quality Inspector

  • Sep 2020 - Aug 2021

  • Monitoring food safety for the imported/exported agriculture cargos as wheat, sugar beet fodder... etc. • Applying GSP and GMP in warehouses, ships befor sailing and after docking. Although containers before being filled. • Check for the food safety for rice and pasta in the supply offices and confirming that they met the standards accorded for the ministry of supplies terms. • Supporting documentation. • Monitoring food safety for the imported/exported agriculture cargos as wheat, sugar beet fodder... etc. • Applying GSP and GMP in warehouses, ships befor sailing and after docking. Although containers before being filled. • Check for the food safety for rice and pasta in the supply offices and confirming that they met the standards accorded for the ministry of supplies terms. • Supporting documentation.