Experience

jones the grocer

• United Arab Emirates
• Food and Beverage Services
• 200 - 300 Employee

• Retail Manager

  • Apr 2019 - Present



SWEET DELIGHTS LIMITED

• United Kingdom
• Restaurants

• Retail Operations Manager

  • Nov 2016 - Apr 2019

  Responsible for increasing sales, profit turnover, controlling costs, strategic planning, strategic sourcing and procurement, inventory management, process implementation and management, project management and people management for an SME.  Worked with 5 business units to maintain and increase sales against budgets set by the company.  Developed objectives with tasks and resources needed with a time line with continuous tracking and assessment of plans with all parties involved to deliver objectives of plan in the scheduled time.  Created, evaluated and improved front of house and back office standard operation procedures to achieve efficiency, quality output and uniformity in the workplace.  Worked closely together with procurement and all business units in selecting of vendors, establishing payment terms, strategic vetting, selection, the negotiation of contracts and actual purchasing of goods.  Lead in inventory control and management across 5 business units to maximize companies’ profits with minimum inventory investment without impacting customer satisfaction.  Worked in conjunction with the legal department and business units to ensure company and up to 60 staff awareness and efforts to comply with relevant laws, policies, and regulations of UAE government.  Set up, evaluated and enhanced the operating system (ERP) for the company to meet business needs with the guidance and input of all business units and the IT department.  Worked together with Marketing Manager and Creative Director to identify new product range resulting in launching up to 1500 products and involvement events such as the royal wedding at ADNEC.  Liaised with the Corporate Chef daily on menu engineering of more than 950 products to ensure accuracy and profit margin as per company guidelines which assisted in launch of B2B wholesale accounts. Show less



Azadea Group

• Dubai

• Retail Manager Eataly

  • Nov 2013 - Oct 2016

  Responsible for profit & loss, strategic sourcing and procurement, inventory management, process implementation and management, recruitment, people management and management reporting for a large enterprise.  Analysed monthly profit and loss providing reasons when necessary as well as planning the monthly and daily sales objectives, taking necessary measures to meet them in the UAE.  Worked strategically in conjunction with the regional buyer to source new retail products and non-food items to increase product range from 400 to 1400 products.  Led team that monitored competitors and recommend action based on observation in a monthly report.  Identified product assortment for new stores opening in the UAE and Middle East and implement the opening project plan in terms of procurement, logistics, store layout, space planning and merchandising.  Oversaw local procurement, strategic sourcing, selection of suppliers from more than 50 suppliers.  Ensured effective implementation of service standards and operational procedures as per company guidelines in addition to health and safety regulations across the UAE.  Led team of 15 responsible to maintain visual merchandising standards including promotion implementation across all stores.  Recruited, trained, motivated and evaluated more than 150 staff to ensure required skills base and motivation to maximize their potential and contribution to the company.  Oversaw staff schedule of more than 150 staff to ensure the manpower is effectively matching operational requirement in a cost-effective manner.  Led monthly project plan and implementation of inventory for all BU’s and stores in the UAE. Show less



Spinneys Dubai LLC

• Dubai

• Fresh Food Manager

  • Jun 2011 - Oct 2013

  Responsible for six fresh food departments, profit turn over, local procurement, inventory management, management reporting, day to day store operations and staff training.  Worked together with 30 staff to maintain efficiencies and reach store and companies objectives.  Analysed daily sales reports with actions to improve sales in all departments.  Management reports for all departments to assist with decision making.  Led team of 5 department heads to ensure standards are maintained daily.  Liaised with department heads and over 100 suppliers in ensuring stock availability.  Held monthly profit & loss meeting with 30 staff to inform on departments & store performances.  Implemented and action daily department checklists with corrective actions when necessary.  Identified training needs to improve team’s performance to an acceptable level across all departments. Show less



Toyzone Inc

• United States
• Wholesale
• 1 - 100 Employee

• Assistant Branch Manager

  • Jun 2009 - Aug 2010

  Responsible for staff management, monthly inventory, store sales and profit, day to day store operations, staff training and management reporting.  Managed 20 staff across four departments to ensure daily duties are actioned.  Ensured regular stock orders from 4 departments are done to maintain enough stock levels.  Led team in charge of ensuring all daily price changes from head office and suppliers are actioned.  Monitored and ensured all displays, and merchandising are in line with company policies.  Managed receiving and dispatching of stock from the warehouse.  Actioned cash up of the daily turnover.  Opened and closed of 2000 square the business unit as per schedule.  Actioned weekly payroll for all casual staff every Monday to Head Office.  Ensured attendance registers, over time sheets and permanent staff wages are all up to date & sent to Head Office every Monday.  Led monthly preparation and completion of stock take. Show less



Hi-Fi Corp

• Johannesburg Area, South Africa

• Sales Manager

  • Sep 2008 - May 2009

  Responsible for sales, profit turn over, business unit layout, inventory management, day to day store operations training and management reporting.  Ensured sufficient stock availability for all 6 departments.  Made analytical and strategic decisions to benefit the business unit which resulted in increased sales.  Ensured price flow & product flow implementation for all departments.  Managed 6 department heads accountable for their respective BU’s.  Managed and assisted 20 sales staff in achieving their monthly sales budget.  Visited competitors weekly and actioned competitive prices against competitors.  Ensured floor prices matched with system prices & are allocated correctly.  Liaised with security on daily to ensure security standards are maintained in key risk areas.  Identified training needs analysis for sales staff not meeting expectation and help develop those who exceed expectation in readiness for the next level.  Led team of 6 in charge merchandising as per company guidelines. Show less



Marks and Spencer

• United Kingdom
• Retail
• 700 & Above Employee

• Section Manager

  • Jan 2005 - Dec 2007

  Responsible for sales, people management, inventory, planogram implementation, management reporting, staff training and day to day store operations.  Mobilized store resources including 45 staff to deliver results daily  Managed adaptive behavior and priorities to meet changing business needs.  Demonstrated sound judgement in making decisions through probing.  Managed people resources-, process and technology-work towards the completion of goals.  Used business priorities to hold self and others accountable for the delivery of results.  Communicated and engaged with others effectively to deliver business results.  Encouraged innovation in self and all staff.  Identified opportunities to drive sales and reduce costs by weighing up benefits and risks on area of responsibility.  Managed Produce (Fruit & Vegetables), Ambient Celebration, Groceries, Dessert, Meat and Poultry departments. Show less



Woolworths

• South Africa
• Retail
• 700 & Above Employee

• Early Morning Manager

  • May 2001 - Nov 2004

  • Efficient and accurate receiving of food stock. • Ensured efficient and effective replenishment of the Food market during the early morning. • Managed security and cleaning processes during the early morning window. • Managed team members to ensure store readiness for trade. • Provided exceptional customer service to internal and external customers. • Managed implementation and integration of new initiatives to achieve projects goals. • Participated in general store operational requirements. Show less