Experience

Future Horizons Scientific

• Medical Equipment Manufacturing
• 1 - 100 Employee

• System Administrator

  • Oct 2022 - Present

  1-Maintain the network infrastructure at DHE including all servers, firewalls, switches, and other equipment2-Upgrade network components as newer technology becomes available3-Provide user support for all printer and workstation issues4-Ensure that backups of all server data are being performed weekly 5-Rebuild network components when necessary because of network crash or failure6-Oversee Antivirus protection for all computers and servers in the office7-Administrate Exchange e-mail server for internal and remote connections8-Administer and maintain a disaster recovery location which includes essential file replication and remote access in the event of an emergency 9-Make technology recommendations of what hardware/software is needed at the server and user levels10-Oversee the patch management process for all servers Show less

• Help Desk Specialist

  • Apr 2022 - Present

  1-Perform follow-up on customer inquiry with appropriate support teams involved in resolution to ensure incidents are addressed appropriately and provide customer with status update2-Diagnose hardware, software, printing, and network connectivity issues including LAN, WAN, and VPN access in a Windows 10/ 8 and Windows 7 environment, offering a variety of level 1 to 1.5 solutions over the phone3-Analytically troubleshoot and resolve end-user hardware and software issues 4-Screen and diagnose internal inquiries and work requests as they relate to maintenance of government issued laptops, desktops, mobile devices, and peripherals 5-Installs, configures and maintains personal computers, Windows networks, network cabling, and other related equipment, devices and systems Show less



GoChat247

• Egypt
• Outsourcing/Offshoring
• 100 - 200 Employee

• Customer Service Representative

  • Sep 2021 - Feb 2022

  chatting Customer Service Representative for Vodafone account 888

• Customer Service Representative

  • Mar 2021 - Aug 2021

  Customer Service Representative Halan account in two branch mashrooay and tasaheel



Atheel Contact Center

• Egypt
• Outsourcing/Offshoring
• 100 - 200 Employee

• Technical Support Staff

  • Sep 2020 - Feb 2021

  Technical Support Staff to help agents in cases in Vodafone account 888

• Customer Service Representative

  • Apr 2020 - Sep 2020

  help the customers in all inquiry in Vodafone account 888



Tazkarti

• Events Services
• 1 - 100 Employee

• Access Control Officer

  • Jun 2018 - Aug 2018

  Organizing the entry and exit of the masses, reviewing tickets and the fan card for the African Cup of Nations Organizing the entry and exit of the masses, reviewing tickets and the fan card for the African Cup of Nations



Ticketsmarche.com

• Egypt
• Events Services
• 1 - 100 Employee

• Ticket Seller

  • Feb 2017 - Jun 2017

  offer the tickets for the party and sale it to the customers offer the tickets for the party and sale it to the customers