Experience

American Express México

• Mexico
• Financial Services
• 200 - 300 Employee

• Multimarket Credit Analyst

  • Jun 2020 - Present

  Analyze accounts of cardholders in arrears in the following markets: IDC (International Dollar Card), Argentina, Spain and the United States. -Negotiated monthly with cardholders in overdue accounts for immediate or prompt payment and achieved an average recovery of 60%. Analyze accounts of cardholders in arrears in the following markets: IDC (International Dollar Card), Argentina, Spain and the United States. -Negotiated monthly with cardholders in overdue accounts for immediate or prompt payment and achieved an average recovery of 60%.



American Express

• United States
• Financial Services
• 700 & Above Employee

• Platinum Travel Counselor

  • Jan 2019 - Jun 2020

  Provide excellent service to customers with Platinum and Centurion cards in Mexico - Advised cardholders with quotes and reservations for flights, car rentals, lodging, cruises, restaurants, purchase of tickets for sporting, musical and cultural events, maintaining 97% customer satisfaction. Provide excellent service to customers with Platinum and Centurion cards in Mexico - Advised cardholders with quotes and reservations for flights, car rentals, lodging, cruises, restaurants, purchase of tickets for sporting, musical and cultural events, maintaining 97% customer satisfaction.



Posadas

• Mexico
• Hospitality
• 700 & Above Employee

• Elite Client Vacation Counselor

  • Jun 2017 - Nov 2018

  Provide personalized attention to national and foreign members of the "Live Aqua Residence Club" membership, elaborate travel plans, follow up on activities and verify customer satisfaction during their stay. - Provided an excellent service to my clients and achieved voluntary recommendation, which allowed me to be the vacation advisor for new members. Provide personalized attention to national and foreign members of the "Live Aqua Residence Club" membership, elaborate travel plans, follow up on activities and verify customer satisfaction during their stay. - Provided an excellent service to my clients and achieved voluntary recommendation, which allowed me to be the vacation advisor for new members.



Secretaria de Gobierno del Estado de Morelos

• Cuernavaca, Morelos

• Deputy Control Director

  • May 2004 - Nov 2016

  Coordinate the internal regulatory improvement process, integrate the secretariat's government report, prepare annual operating programs, develop six-year goals with indicators, coordinate the implementation of the "INTRAMOR" Total Quality model. - Maintained the Secretariat of Government above 95% in terms of transparency in the quarterly evaluations carried out by the state's guarantor organ. Coordinate the internal regulatory improvement process, integrate the secretariat's government report, prepare annual operating programs, develop six-year goals with indicators, coordinate the implementation of the "INTRAMOR" Total Quality model. - Maintained the Secretariat of Government above 95% in terms of transparency in the quarterly evaluations carried out by the state's guarantor organ.



RCI

• Travel Arrangements
• 700 & Above Employee

• Customer Service Executive

  • Apr 2002 - May 2004

  Assisted and provided service to domestic and foreign clients in reservations with Club Regina, Raintree Vacation Club and RCI members - Made the report of income per reservation. - Elaborated the statistical report of complaints. - Recovered payments not charged to credit cards. - I carried out the collection of membership maintenance. Assisted and provided service to domestic and foreign clients in reservations with Club Regina, Raintree Vacation Club and RCI members - Made the report of income per reservation. - Elaborated the statistical report of complaints. - Recovered payments not charged to credit cards. - I carried out the collection of membership maintenance.



Direct Holidays

• Cancún, Quintana Roo

• Representante del servicio de atención al cliente

  • May 2001 - Nov 2001

  Dar servicio y atención a clientes procedentes del Reino Unido, revisar las reservaciones y verificar el cumplimiento de los estándares de calidad británicos en hoteles con convenio. • Atendí en tiempo y forma la recepción de clientes en el aeropuerto, programación de itinerarios y Conducción de grupos • Negocié con proveedores turísticos las mejores opciones de productos con lo que brinde el servicio requerido por los turistas británicos. Dar servicio y atención a clientes procedentes del Reino Unido, revisar las reservaciones y verificar el cumplimiento de los estándares de calidad británicos en hoteles con convenio. • Atendí en tiempo y forma la recepción de clientes en el aeropuerto, programación de itinerarios y Conducción de grupos • Negocié con proveedores turísticos las mejores opciones de productos con lo que brinde el servicio requerido por los turistas británicos.



Best Day

• Mexico
• Travel Arrangements
• 100 - 200 Employee

• Representante de ventas

  • Jul 1999 - Apr 2001

  Atención y servicio a clientes nacionales y extranjeros, Control de llegadas y salidas de pasajeros, Programación de horarios de traslado desde hoteles y aeropuerto. • Excedí los objetivos establecidos por la compañía, al aplicar adecuadamente los conocimientos adquiridos en ventas y servicio a clientes. Atención y servicio a clientes nacionales y extranjeros, Control de llegadas y salidas de pasajeros, Programación de horarios de traslado desde hoteles y aeropuerto. • Excedí los objetivos establecidos por la compañía, al aplicar adecuadamente los conocimientos adquiridos en ventas y servicio a clientes.