Omar Lotfy
Senior Solution Design Architect at Orange Business Services- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
English -
-
French -
-
Italian -
-
Arabic -
Topline Score
Bio
Credentials
-
GVF –Advanced Satcom professional Certification
GVFSep, 2012- Oct, 2024 -
GVF – Marine Satcom Specialist Certification
GVFAug, 2011- Oct, 2024 -
PMP
Project Management InstituteJul, 2013- Oct, 2024 -
CCIP
Cisco -
CCNA
Cisco -
CCNP
Cisco
Experience
-
Orange Business Services
-
France
-
IT Services and IT Consulting
-
700 & Above Employee
-
Senior Solution Design Architect
-
Apr 2019 - Present
• Manage and respond within challenging guidelines to Request for Proposals/Information (RFP/RFI) and associated tenders.• Very good knowledge of Orange satellite service/products for Land/maritime including partners products like Cobham and Intellian tracking and TVRO antennas, Moment infotainment VOD services, Prepaid/post paid voice services.• Supporting sales team on all technical aspects and backing them on customer meetings.• Direct contact with Engineering team to ensure technical solutions are meeting customers’ needs and well presented to commercial teams.• Business development through the different channels ensuring Orange services and products are at the market level technology and cost wise • Prepare, compile, and present customer presentations on service solutions, systems design and standard products.• Develop and provide training to customers, both internal and external, on Orange services and products.• Support operation teams on new design and guiding them till full customer support.• Actively support Product Development and associated stakeholders in understanding customer requirements needed to grow their business.
-
-
-
Orange
-
France
-
Telecommunications
-
700 & Above Employee
-
Senior Solution Architect
-
Jun 2015 - Present
• Responsible for analyzing, designing & developing commercially viable end-to-end technical solutions for the customers. • Responsible for profitable business for Orange by translating customer needs, & technology opportunities into detailed technical offering, solutions & proposals. • Scope, define & design solution offerings; driving end-to-end technical solutions • Analyze customer technology, define business requirements & participate in risk analysis • Work with core team on list of potential activities & solutions • Develop technical presentations & proposals, & perform customer presentations • Support deployment of solution • Provide feedback to R&D • Participate in knowledge transfer, documentation & information sharing • Stay abreast of on new technology/technical areas & share information about solution to enable customer competence build
-
-
-
Orange Business Services
-
France
-
IT Services and IT Consulting
-
700 & Above Employee
-
Service Manager
-
Jul 2009 - May 2015
• Monitoring the quality of the supported service , auditing the incidents of support team looking for point of improvement , removing any waste in resources effort and time.• Provide Tier3 expert level for end to end satellite solution including IP and voice services• Trigger service improvement plan once there is a chronic issue affected quality of service provided to the customer• Provide training session to the support team , to maintain the level of expertise and keep them up today with service technology• Monitor of the Satellite platforms traffic load , suggesting proactively upgrade of satellite links capacity , hub and remote site equipment replacement and upgrade.• Handling and coordination of the change management process, full test of link performance after the change is completed.• Suggesting new ways to improve service performance and quality , according to the auditing and testing of the operating services.• Handling preventive maintenance projects , requested by customer on yearly basis , controlling the technician dispatches on the different sites , keeping the overall project time under control , proactively checking all the equipment in order to minimize the impact on operational services• Training and guiding for CSMs on the satellite service, providing them with needed information to produce the root cause analysis in order to maintain a good communication level with their customers on the provided services.• Crisis management for major outages , managing communication with the affected client through the CSMs, getting all the involved parties in a conference call to quick work on restoring the service ,once service is restoring, ensuring root cause of the problem is provided to concerned customer.
-
-
-
Orange
-
France
-
Telecommunications
-
700 & Above Employee
-
Head of VSAT support team
-
Apr 2004 - Nov 2009
• Managing the support team , monitoring team KPI , evaluating members performance.• Team being responsible for all Orange VSAT connections world wide based on different technologies (SCPC, iDirect, Linkway, Skywan).• Support the new RF solutions for new services, including Maritime VSAT service.• Dealing with different earth station in France, Germany, Italy and Australia.• Provide Level 2 technical support to the Field and to the Satellite Service Management Centre.• Liaise with Satellite hardware suppliers to select the proper products in coordination with Sourcing• Follow the satellite technology evolution.• Ensure 2nd level support for end to end satellite solutions including service as IP and voice.• Manage 3rd party providers to put in place Operational Support
-
-
Education
-
1997 - 2002
Cairo University
Bachelor’s Degree, Telecommunications Engineering -
-
Collège De La Salle
Bachelor's degree, Mathematics
Community
