Experience

Technology Source

• Iraq
• IT System Custom Software Development
• 1 - 100 Employee

• Senior Network Security Engineer

  • Jun 2023 - Present

  1- Configuring and maintaining Routing and switching protocols. 2- Service provisioning including Internet service, VPNs, Application security and other network-based services 3- Interact with multiple vendor support. 4- Work and interact with other team members and other related departments. 5- Handling network, security and technical incidents. 5- Responsible for overall design, planning, deployment. 1- Configuring and maintaining Routing and switching protocols. 2- Service provisioning including Internet service, VPNs, Application security and other network-based services 3- Interact with multiple vendor support. 4- Work and interact with other team members and other related departments. 5- Handling network, security and technical incidents. 5- Responsible for overall design, planning, deployment.



EarthLink Telecommunications

• Iraq
• Telecommunications
• 700 & Above Employee

• Jr. Datacenter and Network Services Engineer

  • Nov 2022 - Mar 2023

  •Work trouble and change tickets effectively and efficiently, Interact with different departments, Staff to facilitate quick resolution of issues in accordance with established processes. •Ensure stable and reliable ISP network services for Network levels Access, Distribution, Core, Edge, Per user and VIP customers AND based on permission access per each level that already listed Levels permissions section. •Handle Day-to-day network performance monitoring and maintenance work because of identification of faults. •Handle Network troubleshooting and fault analysis; hardware troubleshooting and repair . •Ensure 100% Deployment and maintenance of network monitoring, analysis and reporting tools. •Handle Installation of network hardware and software. •Handle Configuration for the network, Maintenance of the network. •Handle Access and Aggregation network. •Follow up Grafana dashboard reports and its analysis. •Perform systematic data removal if need it on network devices being refreshed or decommissioned per client standard procedures using client provided disk wiping tools. •Performing network devices configuration, upgrading and downgrading. Show less



Hala FTTH

• Iraq
• Technology, Information and Internet
• 1 - 100 Employee

• Contact Center Agent

  • Dec 2021 - Nov 2022

  • Answer incoming calls and respond to customer’s emails, chats, and comments . • Communicate with customers to understand their requirements and need . • Management and resolve customer complaints . • Contact potential or existing customers to demonstrate our offers and services . • Direct prospects and leads to the sales team . • Research required information using available resources . • Follow up customer calls where necessary . • Complete call logs and reports . • Utilizing software, databases, scripts, and tools appropriately. • insure to complete tasks within the SLA . • insure to work tasks within the Department Quality instructions. Show less